Thao Tran Email & Phone Number

Kansas City, Missouri Area

- Performed general database administration and support of development, testing, certification, and production environments- Planning, installation, and configuration of database software for new onboarding applications.- Set up and conducted proactive database monitoring and maintenance.- Performed upgrades, patches, and migrations as needed to maintain optimal database performance.- Backup and recovery support utilizing tools such as Oracle RMAN, expdp, and Vertas… Show more - Performed general database administration and support of development, testing, certification, and production environments- Planning, installation, and configuration of database software for new onboarding applications.- Set up and conducted proactive database monitoring and maintenance.- Performed upgrades, patches, and migrations as needed to maintain optimal database performance.- Backup and recovery support utilizing tools such as Oracle RMAN, expdp, and Vertas Netbackup- Query performance tuning on both Oracle and SQL Server - Triage database alerts and issues; documenting troubleshooting steps, root cause identification, and corrective action implementation.- Communicated and coordinated work with third party vendors and other internal teams to triage support issues.- Trained and mentored onboarding DBAs Show less

Kansas City

- Responsible for daily, weekly, and monthly activities and maintenance required to keep client systems running and performing optimally. - Install, configure, and troubleshoot various applications ranging from Billing and Coding to Fetal Monitoring to Document Imaging.- Responsible for frequent Cerner Millennium code installations as discussed and agreed upon with all clients within the multi-tenant domains.- Address service requests in a timely manner based on Priority/Impact and… Show more - Responsible for daily, weekly, and monthly activities and maintenance required to keep client systems running and performing optimally. - Install, configure, and troubleshoot various applications ranging from Billing and Coding to Fetal Monitoring to Document Imaging.- Responsible for frequent Cerner Millennium code installations as discussed and agreed upon with all clients within the multi-tenant domains.- Address service requests in a timely manner based on Priority/Impact and then FIFO using JIRA, Navigator, and Remedy. - Troubleshoot issues in relation to functionality and installation procedures.- Troubleshoot client networking to Cerner servers and services.- Document procedures and information regarding client services and applications.- Worked with Linux, Citrix XenApp, Active Directory Management, IBM Websphere Application Servers, CareAware iBus, FetaLink (on iBus), Powershell scripting, EMC ApplicationXtender, and various other applications integrated into the systems. Show less

Hays, Ks

- Responsible for routine maintenance required to keep faculty and student systems.- Monitor help desk for tickets and respond quickly to provide computer support and resolve issue.- Modify configurations, utilities, software default settings and more for local workstations. - Manage incoming equipment for new faculty and staff, ensuring workstations contain university-approved hardware, images, and software that are installed, configured, and tested.- Maintain an updated… Show more - Responsible for routine maintenance required to keep faculty and student systems.- Monitor help desk for tickets and respond quickly to provide computer support and resolve issue.- Modify configurations, utilities, software default settings and more for local workstations. - Manage incoming equipment for new faculty and staff, ensuring workstations contain university-approved hardware, images, and software that are installed, configured, and tested.- Maintain an updated inventory of all equipment.- Distributed devices and software as a part of new onboarding faculty or tech refreshes identified by their Active Directory account.- Maintain student computer labs and other computer facilities. Show less

Hays, Ks

- Organise resources in an accessible way. - Manage and keep up to date on new publications. - Promote library use and help in hosting community events. - Provide informational services. - Maintain and organise library equipment and material. - Provide patrons with resources for a variety of needs.