Travis Danielson Email & Phone Number

St. Cloud, Mn, Us

St Cloud, Minnesota, United States

• Assemble and distribute daily reports to Management at the beginning and end of the work day.• Delegate daily work assignment to both Onshore and Offshore agents at the start of the work day and for the weekend as needed.• Monitor case work volumes throughout the day and make schedule adjustments as required.• Serve as a point of contact for both Onshore and Offshore agents should questions and problems arise.• Lead training courses as needed within the department.

St Cloud, Minnesota, United States

• I served as a point of contact of Capital One Branch Representatives when they needed assistance with customers whose accounts were restricted, experienced fraud, needed to have disputes filed, or approval to proceed with certain transactions.• My responsibilities also included backend work such as Offline Claim Filing, Provisional Credit Calculations, Account Takeover Remediation, Case Referrals and Creation, as well as sending out Adverse Action Letters and Emails.

Saint Cloud, Minnesota

• I served as a point of contact for Capital One’s customers who called regarding restrictions on their accounts and/or online banking, Reg CC or Item Level Holds on deposits, and fraudulent transactions on their account. It was my duty as an inbound associate to be able to review any existing notes on their customer profiles regarding restrictions or holds in a timely fashion to quickly diagnose what is going on with the customer’s account and address their concerns while mitigating loss to the bank.• Subject matter expert regarding Fraud and Claims procedures, systems/applications, and various work types.• Other responsibilities include filing claims specific to fraudulent transactions or items that need to be disputed for non-fraud reasons, fraud case referrals to the Fraud Investigations Department, update notes in a clear and concise fashion on existing cases and communicate in a professional manner with those in other departments and lines of business.

Saint Cloud, Minnesota

Process various customer transactions such as deposits (personal and commercial), various payments, prepare commercial change requests, operate and balance a cash drawer, and sell various bank products such as credit cards, loans, and deposit accounts.In addition to the tasks above it is my duty to order and sell currency to and from our currency provider. I also process foreign currency requests and submit possible counterfeit currency to the Secret Service for further review.

Saint Cloud, Minnesota

Process various customer transactions such as deposits (personal and commercial), various payments, prepare commercial change requests, operate and balance a cash drawer, and sell various bank products such as credit cards, loans, and deposit accounts.

Waite Park, Minnesota

Part time seasonal sales associate where my duties were to operate a cash register, offer store guests the opportunity to apply to the store credit card, and put together online orders for in store pick-up or shipment to other store locations.

Plymouth, Minnesota

My time as a Green Stuff Crew Leader consisted of leading a mowing crew, typically made up of 2-4 individuals, on a weekly route to mow and maintain residential and commercial properties around the Twin Cities area.During the spring and fall it was my duty to lead a crew to perform clean ups on both residential and commercial properties.Additional responsibilities included ensuring that the equipment assigned to my rig was properly maintained and in working order which required weekly maintenance performed by myself and those assigned to my crew on that given day.In the winter I operated a plow truck and was assigned a varying route that consisted of residential and commercial properties, it was my duty to plow driveways as well as parking logs, and to ensure that any sidewalks or walkways at those properties were clear of snow and ice.

Rockford, Minnesota

Processed customer transactions such as deposits and payments using Teller Capture machines.Completed various filing tasks when assigned to do so.

Albertville, Minnesota

Hamel, Minnesota

Prepared ice cream treats and various grilled foods for Dairy Queen customers.

Paramedicine, Paramedicine

Computer Science, Computer Science

High School Diploma