Acting Chief of Staff for California Executive Directors, responsible for implementing the Medi-Cal Direct Contract, which expanded Kaiser Permanente’s footprint to 32 counties. Successfully grew membership by 150,000 and facilitated the onboarding of over 300 resources to ensure compliance with DHCS regulations.Appointed to lead the renovation of Medicaid Care Delivery and Operations for California, with a focus on compliance initiatives, budget management, and strategic communications. Conducted weekly meetings with the Vice President and Permanente Medical Group (PMG) to provide updates and align on key initiatives. Acted as a liaison between Executive Directors and Medicaid teams—including Behavioral Health, Continuity of Care, and Care Coordination—to support resource decisions and capacity planning. Enhanced operational effectiveness by increasing proficiency with KPInsights, Lucid, and Smartsheet. Collaborated with KPInsights to develop a monthly Medi-Cal utilization report for executives, providing year-over-year analysis on key metrics comparing across lines of business (LOBs) and membership growth by Medical Center. Led action plans to reduce Patient Day Rate (PDR) by working closely with Medical Center COOs and Senior VPs, optimizing utilization to decrease costs and improve the bottom line. Designed an onboarding and offboarding roadmap to efficiently ramp up 300+ resources for the Medi-Cal Direct Contract implementation, effective January 1, 2024. Facilitated weekly meetings between Medi-Cal and PMGs to foster transparency and maintain open communication channels. Hosted a weekly Medicaid Care Delivery and Operations All Hands meeting to share key deliverables, reminders, and best practices with the department.

Led a national initiative for the Age-In and Continue-to-Work Medicare population, driving 54% of Medicare Line Business growth and contributing to 30% of Kaiser Permanente’s overall revenue. Oversaw a team of over 140 resources to ensure strategic alignment and operational excellence.Recruited to overhaul the National Medicare Administration Program, with a focus on improving timelines, funding management, and cross-functional alignment. Conducted weekly meetings with the Vice President of National Medicare Administration to provide progress updates. Served as a key liaison between Reporting & Analytics, Marketing, and Call Center Operations teams, ensuring coordinated decisions and optimized capacity management. As an early adopter of Mural, MSPO, and Workfront, enhanced team effectiveness and streamlined workflows. Leader in a Program increasing the Medicare population by 86K members, leading to $1.4B in annual revenue Created an integrated project plan across five cross functional teams, leading to a 5-year multi-year plan, systematic dashboards for executives and a multi-year technology roadmap  Implemented a Care Delivery initiative, involving the Medical Office Buildings, including check-in staff and doctors as a touchpoint for potential Medicare growth Leaned in to support the CASA UAT Agile solution, by providing process improvements, logistics for better communication across business and IT and architecture to develop reporting for current and future status

Deliver efficient operations of communication with 13M members, secure $72B in revenue, and guarantee excellent UX for all membersRecruited to lead team of 41 to deliver User Acceptance Testing, business requirement validation, and overhaul of Member Administration repositories. Manage provisioning, deprovisioning, and Quarterly Audit Reviews via Data Security as governed by SOX. Direct root cause analysis for production support—provide solutions to discrepancies and workaround between mega systems including EPIC. Partner with executives and senior leaders to deliver complex operational improvements, including the use of Blue Prism robotic process automation. Manage $7M annual budget. Report to Executive Director, Kaiser Foundation Health Plan. Accountable for KP MembershipConnect access management infrastructure, ensuring SOX controls were followed. Delivered $618K annual savings by automating MTSS and Medicare.net transactions Facilitated near- and off-shore partnership with Accenture a $5M investment set to deliver multiples of returns Increased operations productivity by 15,200 hours adding $562K/year to the bottom line—rebuilt workflows and workstations for 1,400 team members Designed Work SMARTER management philosophy for emerging new leaders

National role to deliver multi-faceted complex system to meet government mandated goals.Partner closely with Medicare Operations and IT to develop and test solutions to guarantee seamless integration of new system—highly complex project to migrate all Medicare population to a single platform. Significant PMO management. SME CMS guidelines. Reported to Executive Director, Kaiser Foundation Health Plan. Reduced active production errors from 100,000+ to less than 2,000 in 10 months—increased member satisfaction and decreased cost to resolve discrepancies Delivered first nationwide repository—implementation became blueprint for future mega projects Contributed to 35% of revenue with redesigned repository—touching 1.2M Medicare members Achieved $355M savings from implemented single platform for full Medicare population—system captured $18B revenue

Deliver seamless execution of projects of various sizes up to $2M impact to care delivery and operations. Led team of 2 Senior Project Managers. - National Medicare Project Manager for Double Covered, Alternative Medicare Enrollment (AME), LIS Match Rate and Medicare Group Terminations, based on CMS regulations and compliant with a CMS audit. - Developed and maintained communication plan, resource management plan, risk management plan with risk response and incorporated them into a project plan - Transitioned projects to business partners, assuring proper hand-off, education and policies and procedures.- Determined business requirements and facilitated IT to develop functional requirements for multiple membership system enhancements.- Utilized KP Front Door to frame professional projects by creating Engagement Letters, Business Cases, Project Plans and Transition Plans

Delivered statistical analysis of $300M Accounts Receivables, $13B revenue, and over 6M members for strategic executive decisions.- Provided statistical analysis on spreadsheet and graphical formats, utilizing computer based programming for presentation on analysis of financial reports which incorporates $300M in Accounts Receivable, $13B in Revenue and over 6M members in order to improve managerial and executive decisions.- Documented business policies and procedures related to financial management and related automated systems in accordance of Sarbanes-Oxley provisions.- Analyzed month end membership and member month retroactivity, including variance analysis to the budget

Large public web-hosting start-up firm in Atlanta, advised CEO on bids from Telecom firms.