Travis Lund Email & Phone Number

Boise, Id, Us

Boise, Idaho, United States

Boise, Idaho, United States

Boise, Idaho, United States

United States

Boise, Idaho, United States

Managed vendor partner relationships to drive sales and revenue for the small business product set. Developed highlyproductive referral partner relationships, enabling partner self-sufficiency in marketing and selling company products.Directly monitored vendor partners to ensure performance, budget, and contract execution crucial to operations.Key Accomplishments: Coordinated vendor/staff training programs on product, process, systems, and competition. fully implemented and operating new center over 100% to goal within six months.

Boise, Idaho

Collaborated with all consumer internal and vendor locations of 500+ employees to implement and drive user adoptionfor multiple projects. Developed and maintained close working relationships with key stakeholders to understandevolving issues and requirements, understand upstream and downstream implications and dependencies, and toensure key solutions were executed and properly coordinated.Key Accomplishments: Worked cross-functionally with project managers, development team, and business owners on Salesforcedeployment from ORT, pilot, and full-release to front-line employees. Systematized intake request from the executive team to drive performance for specific products and policieswithin vendor and O&O sites.

Delivered leadership for the day-to-day activities of the customer service and sales team via inbound calls. Worked tocreate a culture of customer success across the department. Developed listening points in customer successprocesses, identified opportunities for continuous improvement, and proactively communicated with cross-functionalstakeholders. Led committees to evaluate and assess processes to implement continuous improvements inoperational performance, revenue growth customer service, and employee productivity.Key Accomplishments: Led onsite activities for a call center with 300+ agents during DirecTV/AT&T merger, providing real-timesupport, employee training and development, and delivering constructive feedback for customer service. Contributed towards the development and implementation of CIMS (Continuous Improvement ManagementSystems) in the Boise location; trained and mentored all levels of leadership; compiled and presented CIMSimprovements in productivity and client experience. Created element-specific feedback loop that was adopted by 90 members of the leadership team in Boise. Earned Service Excellence award for ranking #1 NPS within the company in 2016 and earned highest meritreview three consecutive years. Achieved an increase in customer experience satisfaction, satisfaction via surveys increased from 18% to34% from 2013 to 2015.

Completed intensive departmental training to learn and perform a variety of duties involved in receiving, prioritizing,and transmitting emergency and non-emergency calls for police, fire, and emergency medical services.Key Accomplishments: Provided superior customer service and support with a demonstrated ability to respond under stress andhandle several tasks simultaneously; coordinated dispatch logistics for 15 officer locations.

Drove efficient operations with a focus on sustainability, profitability, and safety for a plant with over 100 employees and annual revenues of $9 million. Simultaneously managed over 100 projects through multiple processes to reach on-time delivery. Established and championed preventative and predictive maintenance programs. Enforced continued compliance with all health, safety, environmental, and regulatory policies, permits, and laws. Key Accomplishments:  Collaborated with purchasing manager and CFO in the procurement of all manufacturing materials to ensure compliance with ISO 9001 certification.  Cultivated strong working relationships with vendors to negotiate pricing that increased profit while reducing company spend.  Identified and secured $2.1 million in new business sales from 2006 to 2007.

Realtor License, Real Estate

P.O.S.T Dispatcher Certification

Criminal Justice/Law Enforcement Administration

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