Travis Patt Email & Phone Number

Salt Lake City Metropolitan Area

Managed endpoint patching and PXE deployment using Tanium, ensuring security and compliance across endpoints.Collaborated with Systems and Networking teams to facilitate server upgrades and migration from an open-VLAN to a more secure network configuration using vSphere and Tanium.Utilized Acronis to perform regular backups of critical infrastructure and.

Attending educational sessions on web application penetration testing and security best practices, share knowledge and skill with other members and promote a deeper understanding of cybersecurity procedures.Participate in extracurricular activities such as competitions and CTF activities; NCAE Cybergames 2023 Northwest regional champions.

West Jordan, Utah, United States

• Max Communication Services provides businesses with IT infrastructure and IT Consultation services. Largest contract was with Danone to provide IT infrastructure for expansion of their West Jordan manufacturing plant.
• Built entire Server Room Infrastructure. Configured Layer 3 Cisco Switch/Routers for network segmentation with VLAN tagging. Firewall configuration.
• System Administration; monitoring systems, performing backups, review system Logs (Splunk, Windows Event logs), Vulnerability management & Patch management.
• Helped improve security architecture by deploying new RFID Badges for secure access control onto the premises. Installed Security system with IP Cameras.
• IT Helpdesk contracting. General Tech Support like account access management, Active Directory configuration, proprietary software configuration, Zendesk, Printer maintenance.
• Deployed 200 new employee Laptops. Install O.S. images on Laptops, configured each laptop uniquely: Software, Static IP, PC name, Username, MAC address, etc.

South Jordan, Utah, United States

• CSS contracted Technical Support for Netgear.
• Provided advanced technical support for Netgear's ReadyNAS and ReadyDATA storage solutions, assisting customers with setup, configuration, and troubleshooting.
• Diagnosed and resolved complex RAID issues, ensuring data integrity and optimal performance of NAS systems.
• Delivered exceptional customer service by addressing and resolving technical inquiries, maintaining a high level of customer satisfaction.
• Collaborated with QA and engineering teams to refine support processes and enhance product quality.
• Created detailed internal documentation and knowledge base articles to assist support engineers and customers with common issues and advanced configurations.