Travis Ratcliff Email & Phone Number

Columbus, Ohio Metropolitan Area

• My current role provides for project leadership and global process design and influence across the breadth of Mettler-Toledo's ~$1B global service business, where I directly or indirectly support our operating units in.
• Lead all North America business units in the transformation project of our service data model and implementation of Salesforce Workforce Management.
• Demonstrate through practice agile and SAFe project management and deployment strategies enabling faster, lower cost delivery of complex solutions.
• Collaborate globally as a central team member within our Digital Business Services group.

Remote

• Provided strategic leadership beyond the re-organization of Eagle’s business operations, sales, and aftersales service needs for the meat and poultry sector in North and South America, Australia, and New.
• Develops the strategic roadmap for direct and indirect service initiatives to achieve growth of $8MM in twelve months.
• Generates $11MM in 2021 revenue through transforming the management of key accounts.
• Spurs 50% business growth, increasing annual income from $8MM to $11MM in 2021.

Tampa, Florida, United States

• Led service business accounting for $11MM of the $33MM total company revenue, dynamically leading the organization through the COVID 19 pandemic.Highlights of accomplishments in this role include:
• Implemented a global strategic growth plan to exceed Eagle’s YoY projections for their $11MM service business.
• Generated $1.25MM in revenue by implementing an annual prepaid service agreement plan, increasing service agreements from zero to 120 with 95% client retention.
• Led a culture shift to focus on service excellence to increase annual revenue by $4MM.

Columbus, Ohio, United States

• Developed and implemented centralized scheduling for the North American Service Organization and guided a team of 11 direct reports to launch +27K lab vents and +50K industry events supporting $72MM in annual.
• Led service growth to its first growth in over a decade, producing a 21% operating profit.
• Leveraged SAP to turn around struggling performance leading to nine percent growth in consecutive years.
• Guided a team of seven Lab Schedulers to create plans for +100 remotely dispersed technicians for critical support of pharma and chemical industries.

Switzerland, China, United States

• An original member of the most extensive business transformation in company history. Deployed end-to-end full cycle SAP implementation across functions to enhance services globally.
• Led functional design of a new global service template in the areas of operations support, field inventory management, and field service delivery.
• Direct involvement and leadership of service functional teams in Switzerland, China, Germany, and the US.
• Led largest Template enhancement project as project manager in 2012 focusing on optimized solutions for order management and scheduling efficiency.

Columbus, Ohio Metropolitan Area

As a member of a selected project team I helped design and implement field spare parts inventory processes, metrics, and controls in the business operation and business systems. As part of the project roll-out I performed physical inventories with over 70 technicians across the US, later moving into the roll of inventory manager for those technicians. Core.

Columbus, OH

Planned and managed 10 technicians in Florida supporting the largest Retail customer for the business. Entered orders, dispatched, and invoiced to monthly targets.