• Support:o Provide end user support for PeopleSoft HCM 8.9 by researching, testing, and documenting needed fixes and modifications.o Subject matter expert for the Recruiting module.o Also provide support for other PeopleSoft HCM modules (Benefits, Core HR, Security, PeopleTools, and PS Query)o Create queries needed for reports and dashboard development.o Review and approve/deny Advantage Financial system security requests.• Projects:o Technical Team Lead for the Recruiting module on the PeopleSoft 9.0 upgrade project. Responsible for researching differences in versions, creating test plans and test cases, and a project timeline for this module. o Technical Team Member for the 2012 Open Enrollment.o Managed the Notice of Appointment renewal process for the 2012 and 2013 fiscal year.o Managed creation of a custom Sabbatical tracking system in PeopleSoft HCM.o Coordinated the transition from PeopleSoft CRM to JIRA for tracking support requests.• Management:o Currently manage/lead the PeopleSoft HCM System Analysts team.o Managed the Advantage Financial Helpline team.o Worked with the Advantage Helpline team to create and implement a plan to cross train all individuals.• Accomplishments:o 2012 performance review - “Exceeds Expectations” rating.o Received an achievements recognition promotion 07/12.

• Support:o Provide end user support for PeopleSoft Financials 8.8 for the US and Canadian Commercial Trane offices.o Subject matter expert for the Purchasing module.o Provided support for other PeopleSoft Financials modules (Accounts Payable, General Ledger, Security, and Vendor) and Web Method integrations to and from PeopleSoft Financials for the Parts, Service, Equipment, and Contracting business streams.o Created mock ups, coordinated development, and validated Actuate reports.o Created SQL queries and provided PeopleSoft Financials data for Compliance and the Purchasing process owners.o Led and coordinated prioritization of Purchase Order project work and production issues and enhancements.• Projects: o Represented the PeopleSoft Financials Finance team on a project to consolidate multiple Ingersoll Rand businesses to a common financial system.o Represented the Business Operation Support team to develop an automated Use Tax process for multiple business steams.o Core project team member on various projects: Purchase to pay process for Trane “Brand Name” products Implementation of the PeopleSoft Financials Requisition process for the Trane Equipment business stream Data recovery team to recreate 2 days of lost financial data caused by a database crash.• Training: o Purchase Order Match Exception Resolution trainer for the US and Canadian Commercial Trane offices.o SQL technical resource involved in creating SQL training material for other Business Systems Analysts.• Accomplishments:o 2009 & 2010 performance review - “Exceeds Expectations” rating.o Received a career path promotion 06/09 during a year when no merit increases were given.

• Supported various software products to enhance the quality of customer data (Address Correction and Enhancement (ACE), Data Quality XI, Data Insight).• Assisted customers via phone, email, or web to deploy software for various data sources (SQL Server, Oracle, flat files, etc.) through batch processes and various web services (WebLogic, Websphere, Apache Tomcat).• Support representative for the Address Correction and Enhancement software team.• Worked with software developers to test and debug data quality software.• 2007 performance review - Exceeds Expectations” rating.

• Worked with IT professionals and contractors to develop processes to extract customer data from over 400 automotive dealership data management systems.• Completed setups to extract and load automotive dealership data management systems data.• Revised procedural lists, control records, and coding schemes to process source data.• Maintained and supported workstations, servers, peripherals, and local area network.• Provided first level representation of the company to clients.