Travis Stevens Email & Phone Number

Raleigh, North Carolina, United States

As a Senior Business Execution Consultant, I work horizontally across all of Home Lending Servicing with audit and exam management initiatives. Striving to provide the best support possible to strengthen the companies internal controls and consult with business partners on ways to create a risk free environment.

Raleigh, North Carolina

Policy governance oversight consultant for Home Lending Customer Accounts. Supporting business partners with internal and regulatory policy compliance.

Raleigh-Durham, North Carolina Area

➀ Successfully developed compliance control processes and eliminated customer impact issues by 100% through program creation, procedure development, data reporting, action planning, and coaching.➁ Developed technological efficiencies for a large portfolio operation. Pioneered operational programs to increase productivity and decrease risk to the business. Year over year reduction in inventory by 500%.➂ Managed vendor performance. Completed enterprise project to reduce waste and save money. Using LEAN methodology, created a cost savings of 12% after three months of collaboration. ➃ Developed department operating procedures. Managed change oversight team to document business changes and ensure accurate integration of work. Completed large scale 2016 HUD policy change initiative.➄ Collaborated with cross-functional business leaders on Consumer Financial Protection Bureau Mortgage Risk Assessment (MRA).

Raleigh-Durham, North Carolina Area

➀ Managed Risk compliance for consumer lending default servicing. Subject matter expert in credit policy, banking regulation and compliance. ➁ Developed an effective compliance program that reduced company risk by 95%➂ Transitioned large scale work portfolio to operational area. Increased compliance results from 60% pre transition to 98% post transition. ➃ Managed daily department projects and facilitated change initiatives from government regulation changes, investor credit policy changes, and banking policy change.➄ Completed staff forecasting model and on boarded 40+ team members for department growth. Developed training for department success and cross-functional partnership training to improve the customer experience

Raleigh-Durham, North Carolina Area

➀ Developed operational data metrics for consumer lending operations. Provided context and clarity to senior leadership on compliance gaps and productivity metrics. ➁ Completed complex analysis of lending portfolio efficiency which resulted in an increase in successful portfolio completion rate to 90% from 50%.➂ Managed the development of 15 team members in consumer lending. Team member productivity increased by 300% on average and all team members met performance goals. ➃ Presented monthly performance review analysis and compiled data to present to senior leaders. Experienced in being able to tell a story using analysis of historical data.

Raleigh-Durham, North Carolina Area

Working independently with considerable latitude, compiles, analyzes and interprets data to make strategic and tactical recommendations to business managers. Using statistical analysis, solvescomplex operational, systems-related and/or customer issues with possible financial risk. Creates and maintains databases using data from multiple sources. Applies complex statistical data tobusiness strategies and presents recommendations to senior management in a meaningful format. May manage complex production efforts and large projects requiring the coordination of resources,budgets and deadlines. May partner with technology group to define business requirements, perform user acceptance testing and implement complex changes. Facilitates communication to resolveproblems and advance strategies.

Raleigh-Durham, North Carolina Area

➀ Analyzed financial viability and assessed risk for consumer lending. ➁ Led team in production and quality for consecutive months. 100% critical error pass rate.➂ Developed Excel spreadsheet for load balanced work assignment efficiency. Increased operational performance by reducing the cost of two salaries.➃ Completed compliance review of program procedures using expert knowledge of credit policy and banking regulation. Provided recommendations to business leaders around compliance gaps.

Raleigh-Durham, North Carolina Area

Responsible for handling the most complex quality assurance reviews and assesses problems and issues to ensure activities follow the necessary internal and external regulatory and risk managementpractices. Regularly contributes to the development of new concepts, techniques and standards. Serves as a consultant to management on matters relative to policies and procedures. Leadsreviews including analysis and trending of findings, proposed recommendations for change to impact future quality, test development and reporting on results. May be a decision maker for exceptionsto guidelines. May act as a Team Leader for lower level Quality Assurance Analysts. OR Provide work direction and training to more junior staff including coaching lower level analysts on qualityassurance, department operations, procedures and policies.

Raleigh-Durham, North Carolina Area

Provide financial services for CMH Homes. Serve as an expert in finance mortgage concepts, product, sales acumen, sales presentation skills and your local market. Assist manager by helping select inventory based on demographics, coordinate land transactions, and work with attorneys and vendors on loan construction and closings.

Philosophy

Business Administration And Management, General