Travon Brooks Email & Phone Number

Austin, Texas Metropolitan Area

• Establishing mutually agreed timelines and project plans for implementation.
• Build trusting and meaningful relationships with product champions and key customer stakeholders, while delivering industry, technology, and change management best practices and consultation.
• Project manage entire implementation to completion.
• Ensure proactive communication to all stakeholders to create alignment and avoid surprises.
• Guide customers through successful implementation through training sessions, roll-out planning, and relationship management that aligns to their individual business goals.
• Effectively identify solutions or alternatives to customer needs that may not be fully supported within the product.

Austin, Texas Metropolitan Area

• Maintained up-to-date product knowledge and understanding of support and engineering processes to effectively identify, scope, and communicate bugs and requested product modifications.
• Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
• Achieved key performance metrics related to quality, productivity, responsiveness, and customer experience.
• Facilitated ongoing customer training on defining customer needs and providing solutions.
• Served as an acknowledged expert on company’s core product and related additional products in all areas relevant to customers.

Austin, TX, United States

• Researched customers, identify decision makers, educated prospects and qualify buying interest and sense of urgency.
• Extensive use of CRM (preferably salesforce.com) to maintain accurate activity, contact, and account information of all customers and prospect.
• 100+ daily cold calls to prospects to generate interest in brightwheel, and to schedule discussions and/or product demos with the sales team.
• Maintained records on each lead and insures they are reported in the chosen CRM (SalesForce.com), reports on the number of leads in each stage of the marketing and sales funnels.
• Understanding the fundamental principles of CRM and has past CRM experience to quickly learn and optimize the CRM system (SalesForce.com), and to manage all information on leads and to communicate with prospect.

Austin, Texas, United States

• Plan and organize activities to promote physical, mental, and social development, including games, music, storytelling, field trips, as well as arts and crafts.
• Monitor and assess children's performance, behavior, social development, and physical health.
• Arrange meetings with parents and guardians to discuss children's academic progress/needs, identifying priorities for children, and recommending ways to foster a culture of continuous learningand development.
• Actively participated in professional meetings, educational conferences, and teacher training workshops to retain and enhance professional expertise.
• Develop and deliver creative and interactive activities to a classroom of 15-20 students, ranging in age from 4- to 5-years-old.

Bachelor Of Arts - Ba, Human Ecology

Minor, Educational Psychology