• Responsible for the integration of MISO into contingency plans and operations plans to ensure that MISO and other Information Related Capabilities are nested, synchronized, and planned into the deliberate and crisis action planning processes.• Provided MISO SME experience into the USSPACECOM J395, analytic problem solving, strategic assessment and collection planning; routinely plan and coordinate non-lethal effects with Cyber planned activities in the operational information environment… Show more • Responsible for the integration of MISO into contingency plans and operations plans to ensure that MISO and other Information Related Capabilities are nested, synchronized, and planned into the deliberate and crisis action planning processes.• Provided MISO SME experience into the USSPACECOM J395, analytic problem solving, strategic assessment and collection planning; routinely plan and coordinate non-lethal effects with Cyber planned activities in the operational information environment and intelligence community (IC).• Planned and developed MISO plans, MISO supporting plans, and MISO Series to support the USSPACECOM Campaign plans and meet the Commander’s lines of effort and objectives. Show less

• Responsible for system event monitoring services for enterprise applications, systems, and core services through a cohesive operations center team of 120+ employees spanning over various nationwide and alternate country locations. • Monitor enterprise applications, systems, and core services and infrastructure assets, including file, e-mail, or application servers and storage. • Respond to incidents and outages, take corrective actions to resolve the issues, escalate issues that… Show more • Responsible for system event monitoring services for enterprise applications, systems, and core services through a cohesive operations center team of 120+ employees spanning over various nationwide and alternate country locations. • Monitor enterprise applications, systems, and core services and infrastructure assets, including file, e-mail, or application servers and storage. • Respond to incidents and outages, take corrective actions to resolve the issues, escalate issues that cannot be resolved, maintain and upgrade supporting infrastructure and applications, and provide initial troubleshooting to restore services as quickly as possible. • Maintain master station logs recording details and timelines for all events in sufficient detail to allow for after-the-fact analyses. • Author and present briefings, slides, and reports to the government, as requested, detailing incidents and service degradations, actions taken in response, impacts, restoral procedures, and additional supporting information encompassing all available information on a particular incident across the client’s enterprise and outside agencies, as necessary. • Working knowledge of infrastructure technologies and troubleshooting techniques in a 24x7x365 operations center. Tools SPLUNK, SCOM, SCCM, SOLARWINDS Show less

• Perform trend analysis reports as requested.• Monitors and analyzes critical incident alerts regarding outages or degradation in services affecting theenterprise.• Work with Service Operations team staff during the installation, upgrade, or decommissioning ofinfrastructure equipment or software to monitor and track potential impact to the enterprise.• Preparing, updating, and reporting Situational Awareness to the ESOC PMO and Client Liaisons.• Assist with Major… Show more • Perform trend analysis reports as requested.• Monitors and analyzes critical incident alerts regarding outages or degradation in services affecting theenterprise.• Work with Service Operations team staff during the installation, upgrade, or decommissioning ofinfrastructure equipment or software to monitor and track potential impact to the enterprise.• Preparing, updating, and reporting Situational Awareness to the ESOC PMO and Client Liaisons.• Assist with Major Incident Severity Level calls (standing up conference calls, identifying appropriate serviceline resources, documenting a timeline of events).• Assist with setting up conference bridges in support of Severity Level 1s and 2s and engaging appropriateresources.• Assist with preparation of Outage and Resolution Notifications for Severity Level Incidents, AdvisoryNotifications, Planned Outage Notifications, and updates to those outages.• Monitor and track service impacting changes in the enterprise infrastructure. Show less

• Resolved issues in an accurate and detail-oriented manner; coordinated and collaborated with multiple levels of management to ensure successful resolution of issues. • Worked with and cross-trained on DoD communication systems and networks to augment communication support gaps.• Developed and implemented training regimes for multiple large organizations to maintain compliance with higher headquarters directives and receive accolades for organizational results during random audits.

• Developed thorough knowledge of Microsoft Windows 2012 R2/2016 Server, Microsoft Exchange Server 2010, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware.• Worked with and certified in network infrastructure and operations, including switching, routing, Ethernet, TCP/IP and working knowledge of remote access technology.• Trained on CISCO network and switching and virtualization technologies.

• Streamlined communication and routinely briefed senior leaders, key stakeholders and customers on projects and situation update briefs keeping expectations managed and projects on schedule.• Managed and oversaw communications over secure networks for a large organization to maintain encrypted communication between geographically dispersed teams in austere conditions.• Directed and tracked the movement, resupply, and status of numerous small to medium teams over large areas to maintain… Show more • Streamlined communication and routinely briefed senior leaders, key stakeholders and customers on projects and situation update briefs keeping expectations managed and projects on schedule.• Managed and oversaw communications over secure networks for a large organization to maintain encrypted communication between geographically dispersed teams in austere conditions.• Directed and tracked the movement, resupply, and status of numerous small to medium teams over large areas to maintain streamlined communications over secure mediums. Show less

• Streamlined communication and routinely briefed senior leaders, key stakeholders, multinational vendors, and customers on multi-million-dollar projects and situation update briefs keeping expectations managed and projects on scope.• Supervised and managed international contracts to support U.S. teams in nine (9) foreign countries. • Managed both small groups 3-5-man teams and large groups of up to 45 in daily operations in the United States and in nine different countries.

• Directed a six-man team working at the U.S. Embassy in Manilla, Philippines that worked as liaisons between the U.S. Embassy, Philippine Government, and other foreign partners. This led to the development of more proficient meetings and greatly reduced waste of man hours by interagency and foreign partners.• Served as the primary Project Manager for seven (7) multi-national projects through the Department of State and Department of Defense keeping all programs within scope, budget, and… Show more • Directed a six-man team working at the U.S. Embassy in Manilla, Philippines that worked as liaisons between the U.S. Embassy, Philippine Government, and other foreign partners. This led to the development of more proficient meetings and greatly reduced waste of man hours by interagency and foreign partners.• Served as the primary Project Manager for seven (7) multi-national projects through the Department of State and Department of Defense keeping all programs within scope, budget, and timelines. Show less

• Supervised training, professional education, and certification requirements for five small teams that rotated through multiple foreign countries to ensure compliance with higher headquarters policies and requirements for working overseas.• Planned, developed, and reviewed 25 project nominations for project management teams working overseas for the DoD and Department of State.• Served as a member of Scrum and Agile project development teams to ensure customer needs were met and key… Show more • Supervised training, professional education, and certification requirements for five small teams that rotated through multiple foreign countries to ensure compliance with higher headquarters policies and requirements for working overseas.• Planned, developed, and reviewed 25 project nominations for project management teams working overseas for the DoD and Department of State.• Served as a member of Scrum and Agile project development teams to ensure customer needs were met and key stakeholders’ requirements were addressed in a timely and efficient manner. Show less

• Instructed and mentored the Royal Thai Special Operations Soldiers in countering radicalization and counter violent extremist organizations in Thailand for six months. This led to a more robust and targeted approach to disrupting threat networks in southern Thailand.• Served as a cultural advisor, translator, and liaison to the Department of State, Department of Defense, and host nation government organizations. This led to the formation of many new multi-national working groups and… Show more • Instructed and mentored the Royal Thai Special Operations Soldiers in countering radicalization and counter violent extremist organizations in Thailand for six months. This led to a more robust and targeted approach to disrupting threat networks in southern Thailand.• Served as a cultural advisor, translator, and liaison to the Department of State, Department of Defense, and host nation government organizations. This led to the formation of many new multi-national working groups and decreased redundancy of efforts by partners. Show less

• Accustomed to working with Special Access Programs and supporting their initiatives.• Managed both small groups 3-5-man teams and large groups of up to 45 in daily operations in the United States and in nine different countries.• Trained to setup and troubleshoot Special Operations Node (SDN-lite) satellite communications equipment for Special Operations teams to establish global communications and transmission of sensitive data and strategic reports.• Worked with and… Show more • Accustomed to working with Special Access Programs and supporting their initiatives.• Managed both small groups 3-5-man teams and large groups of up to 45 in daily operations in the United States and in nine different countries.• Trained to setup and troubleshoot Special Operations Node (SDN-lite) satellite communications equipment for Special Operations teams to establish global communications and transmission of sensitive data and strategic reports.• Worked with and cross-trained on DoD communication systems and networks to augment communication support gaps. Show less

• Responsible for the morale, health, and training of forty (40) personnel; as well as the maintenance, accountability, and effective utilization of all equipment, night observation devices, communications equipment, and individual equipment worth over $2.5 million including 7 vehicles and 8 Mortar Weapon Systems. • Trained, counseled, and developed forty (40) co-workers and lower management into competent leaders and maintain the highest state of combat readiness regardless of austere… Show more • Responsible for the morale, health, and training of forty (40) personnel; as well as the maintenance, accountability, and effective utilization of all equipment, night observation devices, communications equipment, and individual equipment worth over $2.5 million including 7 vehicles and 8 Mortar Weapon Systems. • Trained, counseled, and developed forty (40) co-workers and lower management into competent leaders and maintain the highest state of combat readiness regardless of austere conditions. Show less

• Managed training, welfare, and safety of five (5) man teams; as well as the maintenance, accountability, and functionality of all equipment, communications equipment, and individual equipment worth over 100k including vehicles and combat weapon systems. • Trained, counseled, and developed co-workers and lower management into competent leaders and maintain the highest state of readiness.

• Developed fundamentals of Server and Cloud administration including: installation and configuring of Windows Server 2016.• Learned to design and implement advanced server infrastructure through the utilization of virtualization with Hyper-V Manager.• Configured and troubleshooted DNS, maintained Active Directory domains, users, and computers.• Performed network operational development including full system setup, configuration and supported internal/external networks.•… Show more • Developed fundamentals of Server and Cloud administration including: installation and configuring of Windows Server 2016.• Learned to design and implement advanced server infrastructure through the utilization of virtualization with Hyper-V Manager.• Configured and troubleshooted DNS, maintained Active Directory domains, users, and computers.• Performed network operational development including full system setup, configuration and supported internal/external networks.• Experience with PowerShell, network design, LDAP, firewalls, and network security procedures Show less