Thomas Reyes-Cairo Email & Phone Number

Orem, UT, US

• Onboarded and trained authors, providing feedback and coaching for courses in production
• Reviewed content materials and performed edits to ensure quality prior to publication
• Worked with the other Content Producers to formulate processes and training materials for a relatively new content type, including moving to a better task management platform

American Fork, UT

• Lead developer for our off-the-shelf product using the DominKnow Flow authoring tool
• Built project on-boarding and process documentation for our development team, covering three different template products and five different off-the-shelf training products
• Organized and designated resources for projects through Asana to ensure deadlines were met and processes were followed
• Managed responsibilities for 4-8 developers, both in-house and remote, as well as additional outsourced contractors
• Produced content for five webinars relating to company products or software technical skills

American Fork, UT

• Managed all company communications through various social media channels
• Directed all content marketing efforts through the company blog and newsletter
• Wrote over 100 content marketing pieces and helped to write and polish website copy
• Presented at DevLearn 2015 on the topic: “Take eLearning to the Next Level with JavaScript”

American Fork, UT

• Copy-edited storyboards and courses/course modules
• Formed and executed test plans within desktop and mobile web browsers for courses developed with Articulate Storyline, Lectora, and Adobe Captivate
• Created documentation to help improve the QA process, including a customer satisfaction survey and report

Provo, Utah Area

• Assisted the Managing Editor in coordinating the efforts of the entire Editorial team
• Acted as Project Lead for the content development of two supplemental language-learning courses
• Copy-edited and revised the layout and instructional design for courses in the product catalog
• Performed basic Quality Assurance tests on courses in a proprietary Learning Management System
• Wrote and produced basic troubleshooting videos in Camtasia for our product

Provo, Utah Area

• Managed scheduling and responsibilities for 6-8 student employees
• Created and maintained displays for merchandise that promote and increase sales
• Purchased new products and managed inventory levels
• Designed signage and advertising materials for different products and promotions