Tri Phan Email & Phone Number

Ho Chi Minh City, Vietnam

Vietnam

-Overview & maintain quality standards of venues's operation countrywide (staff, games, prizeshop's display, facilities, merchandise, SOP, stock,..)-Manage & supervise the workforce, including task allocation, setting deadlines, and monitoring venues's performance -Identify potential operational inefficiencies, mitigate risks, focus on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes-Responsible for customer service, analyze complex situations, idenctify guest's issues and develop effective solutions-Planning inventory and oversee stock efficiency to maintain optimal supply chain operations -Manage strategic partnership supplier & vendors, ensuring their compliance with the company's needs and demands-Analyzing data, identifying trends from market & competitors to propose ideas for operational efficiency and achieve sale targets-Budgeting & forecasting operational cost (labor, consumable, F&B orders,..) for managing resources efficiently & making quick decision to achieve company's financial targets-Collaboration with cross-functional teams to organize training sessions (service, technical, soft skills,..) for staff's development & achieve operational goals

-Overview & ensure operation of all clubs are delivered and strictly followed at highest standard (staff, facilities, SOP, cleaning, class,..), comfort & safety for all customers-Responsibility for customer service at clubs, receiving & having prompt actions for thefeedbacks, dealing with customers for urgent issues or coordinate with others to solve social media crisis-Planning & control operations budget and cost, optimize returns on assets, assist business team to increase sale but still ensure customer's satisfaction-Auditing the clubs, continuously review current company procedures and change ifnecessary to ensure the convenience & fast for customers-Responsibility to set up operation items for new project, following with other departments to ensure the construction & purchasing in the right progress committed with company-Manage quality of GX & Yoga class, instructor's standard (speciality & behaviour) - Research & propose new class programs, planning details to deploy at clubs-Working & dealing with vendors to optimize operation costs without lowering service standards-Organize training courses for operation staffs (soft skills & speciality training), workshop/club's activities with different topics for customer's attracting-Prepare relevant document and work with the government agencies in inspections-Hiring, training, motivation, discipline staff

Vietnam

Vietnam

Organize efficient work schedules and meetings with Member Service team for updates and functional training on a consistent basis-Assist to recruit, hire, counsel, supervise and motivate development-Manage high level of customer satisfaction by ensuring their needs and requests are attended to in a timely manner-Ensure procedures and systems are practiced within the scope/ requirement of theCompany-Maintain 5 stars standard facilities through auditing, feedback and reporting. Ensure safety of staff and members are in order at all times - train and prepare for incidents, injuries-Ensure Marketing promotions are accurate and adhered to as per Company policies and standards. Manage, train and audit staff and system to ensure 100% member's agreement/payments completed accurately-Assist to source and compare vendors and manage purchase ordering processes and controls. Discuss budgetary needs with Manager for more efficient control