Tricia Howe Email & Phone Number

Fredericton, New Brunswick, Canada

• Provide Technical support for FreshBooks accounting software through various Support channels to help customers find solutions that are sometimes out of the box.• Learning the main features of the FreshBooks application so that I know them inside and out.• Communicates complex messages in an accessible, friendly manner.• Partners with internal teams to proactively solve problems for customers.• Helps fellow Support team members achieve success when possible.

Fredericton, Nb

I provide remote technical support to customers around the world for Salesforce's Social Studio and Marketing Cloud Email Deliverability products.Assessed clients’ cases, leveraging strong active-listening skills to provide optimal solutions in a timely manner.Identified technical issues and guided clients through corrective steps or escalated to Tier 2 and Specialty teams, as appropriate.Successfully completed various certifications and training on platform updates to remain abreast of best practices.

Fredericton, Nb

• Provide backbone support for Avaya’s Workforce Optimization and Workforce Management products.• Organize and resolve service requests from customers all over the world.• Search knowledge Base to provide timely solutions for issues.• In-depth course on VOIP including SIP programming.• Continuous learning about Avaya products to support.• Using different protocols including SSH and telnet to connect to computers and servers to resolve issues.• Using command line Linux to resolve issues on Linux servers.• Testing solutions in a lab environment to ensure success.• Personally selected for team management training but Management.

Fredericton, Nb Canada

Worked for PC Financial telephone banking.Answered calls from customers and provided them information about their accounts.Reviewed accounts and offered credit products based on the activity.Sales experience in Secured and Unsecured commodities.