Trilok Goyal Email and Phone Number

-Provides support to business units in staffing, recruiting, employee counseling, administration and training. Applies complete knowledge, skills, and practices to performance assignments.-Making recommendations to senior management on issues concerning employees, recruiting, turnover or training-Developing and administering compensation programs; monitoring performance evaluation programs and revising as necessary.-Handling employee relations issues, outplacement counseling, and exit interviewing-Conducting organizational effectiveness assessments and recommending programs to address issues

My job title was changed to reflect our evolution into a Global HR Advice Team. The core responsibilities of this role have not changed from the Human Resource Administrator role.

• Supported managers & staff in Canada & US for payroll, benefits, pensions, 401k, cobra, WAP/DAP options.• Guided managers in complex Workday processes such as creating positions, job postings, transfers, and everyday business processes adhering to company policies.• Optimized backlog clearance by analyzing trends and strategically deploying resources, resulting in an 85% reduction in backlogs.• Facilitated onboarding of new hires into roles through comprehensive training sessions and mentoring initiatives, increasing employee retention rate by 20%.

• Team Lead of dispatch team and Responsible for loading data into systems or extracting as necessary.• Monitored & managed daily dispatch’s operations for 10+ staff, reducing backlog clearance by 80% & decreasing work volume to ~40%.• Navigated 8 years of customer data utilizing Microsoft Excel as database system, ensuring accurate record keeping• Coordinated efficient loading of data into systems and subsequent extraction when necessary, optimizing processes for efficiency.• Developed new training modules and handbooks, increasing operational efficiency by 50%.• Maintaining and updating customer data through Microsoft excel as database structures.• Trained 30 new hires, increasing accuracy across processes by 70% and eliminating interpersonal errors that were estimated to previously cost $50K/yr.• Streamlined operational procedures to ensure consistent service delivery in accordance with organizational standards, uplifting morale by 60%.

Taking phone calls, filling out specific orders, and completing cash transactions with customersA high level of enthusiasm and commitment to outstanding customer service.

• Analyzed customer behaviors & trends by segmentation to customize service offerings, boosting profitability by 700%.• Maximized sales goals through upselling and cross-selling, facilitating a 30% gain in revenue over two quarters.• Developed and tested marketing strategies, resulting in a 40% increase in sales compared to previous year's targets.