Trinh Tong Email & Phone Number

San Jose, California, United States

- Provide administrative support by coordinating and scheduling meetings with internal departments and external partners- Run regular reports and utilize data to inform program’s work, coordinate outreach to scholars, and request coaching documents- Plan back to school kick-off, holiday party, and end of year celebration for 100+ scholars and alumni, including managing logistics, expenses, volunteers, and programming- Maintain proactive and consistent communication with team members as well as accuracy and detail orientation during transcripts data entry and event attendance tracking- Provide simultaneous support for different departmental needs such as scholarship, program enrollment, and professional development opportunities

San Jose, California, United States

- Utilized strength-based and youth-led partnerships to manage a caseload of 25-30 enrolled college-aged foster youth- Offered punctual support and scheduled 60-minute 1:1 meetings biweekly to assess psychosocial issues and provide individualized academic, professional, and personal guidance- Spent an average of 70 minutes per scholar on Success Skills Assessment and Coach Worksheet to evaluate and help them understand their skills, needs, and goals- Recruited scholars and co-facilitated for 5+ enrichment events and workshops in an academic year- Worked collaboratively with Evergreen Valley College personnel to connect scholars to campus and community support (i.e., counseling, financial aid, EOPS, tutoring, scholarship, mental health support, food pantry, etc.)- Capitalized on and collaborated with scholars' existing supportive relationships, including Social Worker, ILP Case Manager, and CASA- Consistently maintained accurate and current records in Pivotal database for all work performed, including case notes as well as academic and employment data points

San Jose, California, United States

- Assessed the educational needs and created appropriate academic plans for the goals of 5 high school aged foster youth- Collaborated with the youth’s care providers, educational rights holders, child welfare workers, school guidance counselors, and other stakeholders involved with the youth- Consulted with the Educational Services Unit (EdSU) to advocate for and link youth to tutoring and enrichment services as needed

San Jose, California, United States

- Shadowed the case manager during the psychiatry appointments- Translated for Vietnamese clients during the initial assessments- Conducted follow-up calls with clients regarding their medication intake, eating and sleeping patterns, as well as other needs- Actively tended to other duties per the case manager’s requests

San Jose, California

- Proactively assisted 2 attorneys with daily operational tasks: doing phone and in-person assessments with potential clients, communicating with auto insurance agencies, and scheduling doctor's appointments and requesting medical bills and records- Utilized teamwork, time management, and multitasking skills to effectively prioritize and perform administrative work on 10+ personal injury cases each day

San Jose, California, United States

- Assisted with life-skills workshops at Ocala STEAM Academy, Substance Use Prevention Services (SUPS) program at Washington Elementary School, as well as Botvin life-skills workshops at Monroe Middle School- Partook in composing a COVID-19 resources list as well as researching and updating agency’s resources database- Completed the Mandated Reporter Training, Trauma-Informed-Systems (TIS) 101 Training, and 10+ other online social work trainings in regards to providing telemental health services during the COVID-19 pandemic

San Jose, California, United States

- Dedicated 72 hours of volunteer work and took part in The Family Story Book Project- Scheduled weekly meetings with field supervisor to ask questions and seek further guidance in regards to the social work practices- Created project's flyer, prepared informed consent, recruited elderly Vietnamese-American immigrants and refugees, and connected with local agencies and services for collaborations- Conducted a formal interview with and wrote a short 18-page story book about the inspiring immigration journey of 2 elderly Vietnamese-American refugees

San Jose, California, United States

- Took class notes for SCWK-110 and SCWK-140, and uploaded them after each session onto the San Jose State University's Accessible Education Center online portal

Stanford, California, United States

- Utilizes R25, an enterprise-wide scheduling software, to coordinate schedules and resources for 40+ learning spaces for events within the School of Medicine, fulfilling 30+ requests per day- Communicates with users, IT team, and facilities support coordinators to resolve issues relating to technology, no-shows, and room layouts- Provides customer service by promptly addressing user requests while maintaining accuracy, such as date, time, headcount, and resource quantity

Stanford, California, United States

- Utilized Lenel and MINDBODY to check patrons in to gym facilities and fitness classes- Managed equipment rentals for 6 sports and handled daily transactions for recreational facility guest passes, requiring precise pass count and pricing- Enforced management policies and procedures regarding customer ID use, which involved confronting customers regarding invalid ID use (using the ID of another student to enter)- Coordinated and assisted staff in real-life health emergencies, including calling EMTs, writing incident reports, and taking care of a sick patron while maintaining regular customer service to other patrons

San Jose, California, United States

Dedicated 18 hours to create a 6-page resource manual, including housing programs, health services, and job opportunities, for case managers to better aid homeless veterans in LifeMoves’ new veteran program

Milpitas, California, United States

- Recommended shoe sizes, styles, and products to customers- Contributed to the store’s progress toward sales goals by selling 10+ pairs of shoes and other accessories per working shift- Organized inventory and on-shelf merchandise to enhance customers’ shopping experiences

Milpitas, California, United States

- Recommended shoe sizes, styles, and products to customers- Contributed to the store’s progress toward sales goals by selling 10+ pairs of shoes and other accessories per working shift- Organized inventory and on-shelf merchandise to enhance customers’ shopping experiences

San Jose, California, United States

Assisted high school students in improving mathematics skills both in regular and common core math problems

San Jose, California, United States

Assisted an incoming first grader with literacy skills, including reading stories, solving word puzzles, and creating short sentences

San Jose, California, United States

Researched and presented on youth issues - ranging from drug and alcohol use to mental health and education – to the Program Coordinator, fellow interns, and staff within the Department of Parks, Recreation, and Neighborhood Services

Stanford, California, United States

***SCCMA and Stanford Transformative Experience in Medicine***- Learned about different branches in the medical field: Ophthalmology, Cardiology, and Psychiatry- Experimented hands-on activities: cow-eye dissection, surgery 101, cow heart dissection, doctor's office visit, neurological exam, and sheep brain dissection

San Jose, California, United States

- Be a second teacher where students could go to for extra help while the main teacher was busy with other students- Helped grade papers, pass out stickers as rewards, and teach the lessons in case the main teacher was absent

Bachelor Of Arts - Ba, Social Work, Summa Cum Laude & President’S Scholar

Activities and Societies: Member of the Phi Kappa Phi Honors Society; Public Relations of the Undergraduate Social Work Association.

Ad-T In Communication Studies, Aa In Liberal Arts - Social & Behavioral Sciences

High School Diploma

Activities and Societies: Acts of Random Kindness (ARK) Club, Interact Club, UNICEF Club, Boy Scouts of America - Girl Scouts of the USA