Welcomed each member and handled all member interactions with the highest level of hospitality and professionalism.Demonstrated a commitment to quality, delivering uncompromised service and outcomes.Accommodated special requests for member support whenever possible and helped to promptly resolve member questions.Assisted with assigned projects and special provider or patient requests.Assisted with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.Processed transactions required to begin or complete the visit.Demonstrated an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.Engaged with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.Collaborated with providers and staff members to deliver an exceptional seamless patient-centered care experience.

Managed marketing and campaigning for the office through social media, business to business, and acting as a liaison in multiple networking organizations.Collaborated with community restaurants to organize business and community health talks/lunch and learns within the Tampa Bay community.Compiled data on marketing strategies and event logistics that best served our outreach and company goals.Opened and closed the office daily, checked in/out patients, verified insurance plans, answered all patient questions and concerns in person or over the phone, managed/edited the daily schedule, and conducted initial patient consultationsExecuted existing and co-created new systems of practice for the team to follow for efficiency and production.

Created partnering relationships with employers that would allow students career opportunities in healthcare post-graduation. Advocated for graduating students educational/professional experience that best fit both the employer and the graduate.Scouted career opportunities through job boards, cold calling, and creating strategic communication methods that led to long lasting relationships with returning employers.Nurtured existing relationships with our students/graduates to assist in finding entry level positions in their respective fields and successfully transition into their career.

Co-advised the Kiwanis's K-Kids Club.Planned and implemented service projects within the community.Scouted and attended volunteer opportunities with club members to attend and carry out the mission of the organization. Coached current officers how to conduct each meeting independently of me.Trained under the director of the Boys and Girls Club of Fayetteville to further prepare me as a Kiwanis advisor.

Supervised and organized an entire focus camp, program aides, and supporting staff at designated sites for the summer.Prepared weekly lesson plans and activities for program aides to follow with their classes and helped them facilitate these lessons.Communicated with parents/guardians about daily camp activities as well as other camp leaders and directors, and managed incoming and outgoing financial transactions concerning camp/center accounts and field trips.