Anoop Tripathi Email & Phone Number

United Kingdom

Newcastle-Upon-Tyne, England, United Kingdom

Bengaluru, Karnataka, India

London, England, United Kingdom

Bengaluru, Karnataka

 Acting as onshore Delivery manager responsible for scoping, planning & Delivering Functional changes & Performance improvement across stack.  Planning & delivering various POCs to improve stability, reduce cost and integrate innovation in the program to expand business requirement. Managing dependencies with other stakeholders to ensure synergy and RFT delivery. Highlighting Risks & provide mitigation plan. Ensuring seamless Delivery for White Label Management Systems from design through go live. Engaged directly with customer and act as an escalation point for issues pertaining to delivery. Identifying Risk assessment and plan mitigation for long term and short term risks. Preparing documentation and preparing documentation for CMMI 5 Assessment.

Pune, Maharashtra

• Handling clients’ concerns and assuring the smooth functioning of their daily business by providing high class state of the art infrastructure management service.• Extending support on the framework of ITIL (V3) with classified support in terms of IT management, incident management, change management, problem management, configuration management and capacity management.• Helping clients in reducing critical incidents by identifying prevalent threat in infrastructure and recommending means to rectify the same. • Performing trend analysis and recommending solutions to eradicate the prevalent loop holes in the process. • Developing database for known errors along with constant updates on the same and facilitating in review meetings of incident, change and problem management along with providing suggestions for enhancement of existing process.• Facilitating in performing quality audits of all the tasks and coordinating with clients and guiding them in adhering to quality systems and standards like CoBIT and Lean Management. • Awarded Certificate of Excellence for Process improvement team in ATOS• Involved in ITIL process implementation with AtoS Clients• Helped ITIL process setup for a new client• Aptly coordinated and helped the client in reducing connectivity outages by closely working with the network team thereby improved resiliency on the client network.• Single handedly developed a monthly trend analysis report for all clients, which was later taken up by the Blueprint Team (Quality) and implemented across many other contracts.• Developed KPI trending and automation using Excel• Was selected as the Blueprint SPOC for Pune locations and trained more than 100 members on Blueprint standards.

• Accountable for timely deliveries of Inlife changes and faults on BT Vision Programme across multiple Inlife Releases.• Responsible for timely scoping of changes, faults in Inlife release workstack and translated them into E2E Delivery plans by collaborating with large platforms teams [Collaboration, CMP, B&P, EMP etc], E2E test and Design teams spread across multiple vendors [TCS, Infosys, Accenture, Virtusa].• Responsible for maximising business benefits through BT Vision Inlife deliveries.• Driving E2E Inlife deliveries as per planned schedule through all lifecycle phases like requirement compliance, E2E design, cost agreement, Build, E2E test and post deployment verifications.• Accountable for identification of risks and mitigating them proactively, escalated risks at appropriate levels and attended to E2E issues/ queries to de-bottle neck them for enabling ontime delivery.• Ensured adherence by all components to programme quality standards and processes and timely signoff of quality gates.• Carried out Change Management by driving e2e impact analysis across the stack to get agreement with the impacted components and driven the deliveries right up to the deployment.• Using various collaborative tools like STORM, QC, Livelink, Sharepoint and internal TechM provided tools to effectively collaborate across teams and stakeholders.