• Supported 4 enterprise-wide implementation projects of Epic Electronic Health System (EHS) at university and large health systems.• Maintained repositories regarding Information Security to support team members from almost 600 health systems and secure their EHS.• Developed and implemented custom solutions for more than 20 health systems to meet end user needs and unique workflows.• Configured and optimized Epic’s software applications, with an oncology focus, ensuring seamless integration with existing systems.• Provided expert technical support and troubleshooting for complex issues to maintain exceptional level of service for clients.• Designed and developed dashboards to key in on implementation success metrics to automate gathering of Key Performance Indicators for stabilization. • Mentored a handful of new employees as part of their training and onboarding to new clients.• Translated 10,000 words per quarter on a small team to support customer and patient facing documentation across more than 200 health systems.• Coordinated transition of customer on-premise servers to Epic-hosted servers for a university health system.

• Led the quality control team in product transition from a Janssen purchase in 2019, providing inventory management of over 20,000 samples (legacy clinical samples dating back to 2011) and related product segregation to improve flow of operation over 1.5 years.• Provided support on different QC projects as assigned, reviewing, interpreting, and analyzing data to reduce turnaround time of results from >60 days to <21 days.• Developed assays and optimized procedures for over 6 projects, while performing routine testing of in-process, release, and stability samples to ensure quality meets expectations for clinical trials (ELISA, Potency, DNA, immunochemistry assays).• Maintained critical laboratory reagents and performed preventive maintenance for assets to prevent out of date use and qualification (inventory, cGMP). • Cross-trained and supported QC Microbiology team with environmental monitoring to complete expedited aseptic drug product fills once a week (cleanroom operations, aseptic technique) in conjunction with the Janssen product acquisition.• Assisted QA team with management of assets, documentation, and calibration services after implementation of Micromain Global laboratory management system in 2020 to meet GMP criteria and auditing compliance.

Developed website to provide promotion and advertisement of business.Maintained website to have a mode of communication to customers and deliver a good customer service experience.Sent out monthly updates to inform customers of monthly promotional prices and events for services.

• Processed specimens (average 40 cases/day) efficiently and accurately for technicians and pathologists to provide accurate diagnosis for patients (quality control).• Developed new filing and organizational practices for pathological specimens, slides, blocks, and documents to improve workflow (Iron Mountain, documentation, specimen storage and disposal).• Coordinated with each floor’s hospital staff and other medical laboratories to complete >95% of ordered tests within 24 hours (interdepartmental communication).• Assisted in the front end of the lab, receiving samples from the 6 floors of the hospital and ER, to reduce turn-around testing time by about 30% over 3 months.• Supported microbiology in plating cultures, running PCR samples to help MLTs keep up with testing.• Performed radiological procedures with doctors to collect samples for pathologists (about 25 cases/week).

• Processed over 30,000 various biological specimens overnight to deliver results by the 9-to-5 workday (quality control).• Provided support and feedback in implementing Roche automation systems and Impeco sample delivery track systems within 6 months to improve overall sample processing times.• Assisted team leadership and training of over 20 employees over two years improving work morale, quality, efficiency, and reporting results out each day 30 minutes earlier before the deadline (employee training, procedural optimization).• Performed maintenance on automated equipment to reduce errors in aliquoting and meet testing deadlines (instrument troubleshooting).• Inspected samples to ensure appropriate batches and volumes are delivered to testing benches for timely testing and results.

Provided quality service for customers to ensure phenomenal fine dining experiences.Maintained a level of safety and hospitality in dining room preparation to ensure cleanliness and safety as well as a pleasant atmosphere for customers to dine at.Maintained proper food handling techniques and regulations to deliver safe food and maintain a safe kitchen environment.Assisted in preparation and planning of multiple large group parties to plan events and ensure smooth operations during events. Provided quality experience for groups catering on site to build quality clientele rapport and customer satisfaction.

Assist graduates and PhDs with experiments to gather data for presentation and research.Fabricated organic field effect transistors (OFET) for protein and polymer testing and analysis.Performed column chromatography for protein or chemical compound extraction.Performed experiments with lower critical solution temperature (LCST) solutions to determine ideal working temperatures micelle drug delivery systemsPerformed gas chromatography-mass spectroscopy (GCMS) for chemical compound analysis from resulting solutions and extracted reagents.Performed thin layer chromatography (TLC) to test purity of compounds obtained from column chromatography and other experimentsMaintained inventory of reagents and chemicals to ensure availability of chemicals and reagents for use in experimentation.

Maintained range facilities and equipment to ensure proper equipment is available for customers and clients to use.Instructed customers and clients of etiquette on the range to ensure traffic and use of different stations flows smoothly for everyone to use.Taught safety techniques and protocols to clients to ensure safe range operation and equipment usage.Coached students how to shoot using the NTS (National Training System) developed by USA Archery National Head Coach Kisik Lee to improve shooting mechanics, accuracy, and scores.

• Designed and updated menu and prices to adjust for inflation every quarter.• Designed and managed website monthly to keep up with our increase in sales and provide feedback to customers.• Applied customer feedback, as well as promoted social media advertisements to develop process improvements and support long-term business needs and increase sales by $5000/month (10% increase).• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.• Coordinated with other managers and improved operational planning and business frameworks to enhance resource utilization and reduce waste.• Onboarded new employees with training and new hire documentation, approved regular payroll submissions, and established and updated work schedules to account for changing staff levels and expected workloads.• Delivered feedback to decision-makers regarding employee performance and training needs.• Evaluated employees' strengths and assigned tasks based upon experience and training.

• Designed and updated menu and prices to adjust for inflation every quarter.• Designed and managed website monthly to keep up with our increase in sales and provide feedback to customers.• Applied customer feedback, as well as promoted social media advertisements to develop process improvements and support long-term business needs and increase sales by $5000/month (10% increase).• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.• Coordinated with other managers and improved operational planning and business frameworks to enhance resource utilization and reduce waste.• Onboarded new employees with training and new hire documentation, approved regular payroll submissions, and established and updated work schedules to account for changing staff levels and expected workloads.• Delivered feedback to decision-makers regarding employee performance and training needs.• Evaluated employees' strengths and assigned tasks based upon experience and training.

Communicated between clients and employees. Performed transactions and managed employee daily work wages.Closed out salon and record books.

Quality food control serviceCashier for front of house serviceCashier for drive thruClean restaurant front of house and kitchen utensils