Trish Keating Email & Phone Number

Linlithgow, GB

Glasgow, Glasgow City, United Kingdom

Glasgow, United Kingdom

Preparation of project plans. Identification of risks and issues, stakeholder engagement, Collation of project artifacts and approvals, collaboration with and management of third parties, creation of project road maps and management of milestones. Review and continuous improvement of policies and processes.

People management and development, Estimating, Delivery of project and BAU requirments, Stakeholder Management, Manage updates to parameters of core and front end applications. Maintain and deliver BCP requirements for Department.Implement improvements and contribute to a right first time culture.

Managed team of associates, reviewed overdrawn positions and adhered debt recovery process. Prepared and delivered monthly MI on debts and recoveries for senior management. Identified and reviewed problem accounts to seek resolution and repayment. Managed and delivered customers rights issue requests and options to meet challenging mandatory timescales.

Managed a newly formed team of Broker consultants delivering telephony assistance to Broker network, managed pipeline applications, reviewed and delivered MI on calls, service level times and ability to meet SLA's. Contributed to the New Business Management team and drove a postitive culture within team and department.