Trisha Tabor Email & Phone Number

I provide white glove service to our managed developers and serve as their primary point of contact throughout their development cycle - from concept to title launch to post-launch updates. I evangelize our products and features - multiplayer APIs; avatars; hand-tracking and passthrough; localization - to our developers to create immersive and engaging VR experiences to broad audiences that allow them to connect with one another. While titles are in development, I evaluate their milestone builds and ensure that the project delivers on time and against the scope outlined in the contract and meets our quality expectations. I also provide guidance on their GTM to increase visibility of their title at launch. I collaborate regularly with cross-functional teams including QA, Production, Engineering, Marketing, Communications, Operations and provide updates to leadership as needed. If a complex problem arises, I gather the necessary stakeholders and outline a plan to address and resolve. I work alongside our Merchandising team to drive promotions aimed at increasing ARPU. To grow and strengthen community among our teams, I organize a monthly 1:1 Coffee Break for all team members under the Content Org.

I curate and merchandise the weekly sales and promotions in the Humble Store, the digital storefront featuring video games available on various platforms (Steam, UPlay, Epic Game Store, etc). I curate and manage the weekly bundle promotions. My bundle promotions in 2019 grossed over $9.1 million. I initiate and sign titles for participation in Humble Monthly/Humble Choice, the subscription service offering video game content to our over 500,000 subscribers. I develop and maintain relationships with developers and publishing partners, ranging in AAA studios to indies, and suggest placement of their catalog of titles in our various promotions for maximum visibility and sales. I work closely with our Marketing team to ensure that our promotions are promoted effectively as possible. I also provide weekly financial forecasts for currently live and upcoming promotions.

San Francisco Bay Area

I curate our weekly game bundles and have assisted in curating and seeing through to launch mobile and software bundles. I manage my own game bundle promotions from start to finish (source material, write and send contracts for signature, assist our operations team to the launch of the promotion).In 2017 and 2018, my game bundle promotions have grossed $1.8 million and $9.8 million, respectively. I also worked with Yogscast to curate and launch their yearly all-to-charity bundle (Jingle Jam), effectively raising over $5.2 million in 2017 and $3.2 million in 2018 for various charities.

San Francisco Bay Area

I answer customer support issues that come though our support portal (Zendesk), ranging in topics from payments and digital content redemption issues. I also QA the subscription content ahead of its release to customers and ensure that communication in our daily newsletters is consistent.

San Francisco, Ca

I answer developer questions regarding Unity Ads and Analytics services and provide guidance on how to better implement ads in mobile games.

Foster City, Ca

In this role, my responsibilities have expanded. I manage the Support department, communicate with other departments, and ensure that the support representatives are informed of any changes and updates for both Super Hero Squad Online and Marvel Heroes 2016.I attend the Daily Live Issues meetings to give an update on any issues or bring up any new ones that may affect the Support department or the players. I also attend the weekly Design/Marketing meetings to hear about upcoming events and promotions as well as give feedback found in tickets and in our official forums and subreddit on past promotions. I also pitch new sales ideas and promotions and detail what work will need to be done. I provide feedback and suggestions for improvement for new user flows to the Platform and Marketing team, keeping in mind the perspective of our players to ensure that any new features are easy to use and understand. I scour our forums for any bug reports for the QA team to investigate and alert the Design team member responsible as well.

Foster City, Ca

I continue to assist players via the ticket system (Parature) and the forums. On a daily basis, I fulfill any costume or pet replacements for players, I answer escalated tickets that other Support members assign to me, I listen and respond to voicemail sent from customers concerning either Super Hero Squad Online and Marvel Heroes, and I handle any tickets that are reopened under any deactivated Support accounts. On a weekly basis, I ensure that the Support team materials are updated. Materials include the Google calendars (CS, MH Promotions, MH Updates) and send the Super Hero Squad Online team the bug and feedback reports for that past week. On a bi-weekly basis, I write up ticket reviews for the other team members to ensure that tickets are being handled appropriately and to provide any feedback and suggestions.Other responsibilities include creating SKUs for item fulfillment, codes for Hero, Webstore, or Steam pack orders, entering bug reports into Trello for the Super Hero Squad Online team, checking that newsletters codes can be redeemed, interacting with players via the forum, fulfill items for forum screenshot contest winners, make posts or announcements in the forums, and supply the build and platform teams with any files needed for issues affecting players.

Foster City, Ca

I assisted players with any technical issues they may have encountered, which includes, but is not limited to the following: game crashes, lag and performance issues, login issues, Steam issues. I would assist both Windows and Mac users. Depending on the situation, I would ask players to submit more information to better assist them, such as System Information and System Specification files, launch and launcher log files, pathping results, screenshots of any error messages. I would communicate to my lead any widespread technical issues that affected numerous players. I also collected files that any developers needed for more investigation. I assisted players through the Marvel Heroes forum, as well.

San Mateo And Foster City, Ca

I assisted players of both Super Hero Squad Online and Marvel Heroes through our ticketing service, Parature. For Super Hero Squad Online tickets, I assisted players with the following issues: Jr. S.H.I.E.L.D. subscriptions and benefits, secret codes and promotions, general technical troubleshooting, bug and feedback reports. I also did chat moderation to ensure that chat was appropriate for all age levels and took appropriate action to a player's account, such as warning, muting, suspending, and banning, if needed.For Marvel Heroes, I assisted players with the following issues: in-game issues (general gameplay and currency), currency fulfillment issues (Steam and PayPal), account changes (username and e-mail address changes), in-game refunds that coincided with promotions and sales.

San Bruno

I assisted customers (in-person and by phone) with their book inquiries and purchases. I processed online book reservations. I also helped recover misplaced books and magazines throughout the store. I utilized e-planner, our company's task management system, to work on and complete weekly and monthly projects.

Burlingame, Ca

I taught all high school levels of French language, culture, and grammar. I created my own multimedia presentations by utilizing PowerPoint. I created study aids using Word. I also proctored and graded quizzes and assigned homework assignments.

San Mateo, Ca

I matched TV episode and movie data to our Fan database. I also screened new films and images. I referred to our 'Daily Matching Log' to prioritize and complete our screening process of newly ingested data. I updated the spreadsheet if any discrepancies were found while matching items.

Menlo Park, Ca

I taught French language and culture to groups and individuals on a weekly basis. I created PowerPoint presentations and worksheets as aids in instructing the objective for that lesson.

Davis, California

As a Teacher's Assistant, I created PowerPoint presentations and worksheets for daily lessons, quizzes, and exams for college-level students in both beginning and intermediate French. I proctored exams and graded all students' work. I also held office hours two hours per week.

Davis, Ca

I verified source material and proofread forthcoming articles for the academic journal Exemplaria. I ensured that all foot/endnotes, citations, and the bibliography were formatted according to MLA Style. I also provided a separate document detailing any and all changes made should the editor or the author of the article need it for future reference.

Santa Ana, Ca

I taught Math and English to elementary school kids three times per week. I instructed a given lesson and guided them through their activities. I proctored their pre- and post-tests and wrote progress reports.

Master Of Arts (M.A.), French Language And Literature

Bachelor Of Arts (B.A.), Economics