Trisha O'Bryon Ms, Capm Email & Phone Number

Trisha O'Bryon Ms, Capm is a CAPM-certified customer advocate with experience creating and implementing strategies to build and protect customer relationships in an ever-changing digital market. at Macmillan Learning. She possess expertise in research, uv/vis, ir, spectroscopy, gc ms and 5 more skills. She is proficient in Spanish. Colleagues describe her as "Almost three years ago, Trisha took a chance and hired me. While I knew I’d have to work hard, I never anticipated how much Trisha would work with me to ensure I never caved under pressure. She never expected anything done that she wasn’t prepared to do herself. I grew and improved under Trisha’s guidance, who was a genuine and constant source of motivation that enabled me to outdo myself week after week. Trisha didn’t just manage expectations, she managed our team's goals and aspirations. She asked after our home life and ensured we had a good work-life balance. Working under Trisha was one of the most rewarding experiences of my career. She is the definition of a leader instead of a boss."

Listed skills include Research, Uv/Vis, Ir, Spectroscopy, and 6 others.

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  Customer Support Manager

  Macmillan Learning

  Aug 2024 - Present

  Oversee centralized team of Education Systems Support Associates and Specialists that support Macmillan Learning's customers in effective use of our digital platform offerings. Essential responsibilities include - managing staff through training and onboarding, delegating work and managing schedules, providing daily support and guidance, and targeted regular conversations regarding overall job performance and career goals; - working with fellow CX leaders to develop and maintain sustainable workflows for the team to provide best in class customer support; - providing non-SME support to Macmillan Learning customers across all disciplines, including managing escalations from the Technical Support team;- troubleshooting advanced platform issues with customers, triaging major issues with the relevant internal product teams. - providing recommendations and feedback on future software enhancements and content development based on analysis of experience with customers, user needs, and customer feedback.