• Design and Implement enterprise software by following the SAFe Agile methodology• Maintain and improve existing workflows by implementing new tools and technologies while increasing performance, maintainability, timeliness, reliability, accountability• Empower the team to improve productivity by encouraging independence, cross-training, simplifying processes, developing requirements, and using individual specialties• Engineer Microservice Architecture following SDLC from concept to Production and Support• Mentor Team Members in software best practices and standards in Security, Design Patterns and Technologies • Technologies: Java; Python; SQL (Oracle; DB2; H2) JavaScript; HTML5; Bash; JSON; Hibernate; JPA; Lombok; REST; JHipster; Flask; React; JUnit; Spring (Boot; Data; Security; Config; Batch); Swagger; JMS; GIT; SVN; Maven; Jenkins; Docker; IntelliJ; Eclipse; Linux; Windows; Sonar; TeamForge; VersionOne; Eagle; Tibco; Informatica

• Developed new Call Center Communication Software using a Microservice Cloud Architecture; Peer collaboration and code reviews; Research new Open Source Technologies to improve our own• Managed the internal Reporting Team; Designed an ETL and Reporting Platform allowing Clients to pull long term data utilizing AWS; Trained a new Support Team that led to winning several Customer Service awards• Administrator for Redshift/PostgreSQL Databases and TIBCO Jaspersoft Reporting Servers; Performed software releases to production environments• Scrum Master for Reporting Team; Worked closely with Product Owners and Stakeholders during all parts of the software development life cycle (SDLC)• Technologies: Java; SQL (PostgreSQL; MySQL; Redshift; Couchbase) JavaScript; HTML5; PHP; Bash; JSON; Hibernate; JPA; REST; SOAP; Angular; jQuery; JUnit; Quartz; ELK; Log4j; Spring (Boot; Data; Security; Cloud; Config); Swagger; Liquibase; Kafka; Eureka; Hystrix; Ribbon; Zuul; Oauth2; GIT; SVN; Maven; Jenkins; Docker; VMWare; IntelliJ; Linux; JIRA; JMeter; Wireshark; Talend; Tibco

• Developed a CRM System that could easily be configured for clients custom needs• Managed Team of Software Developers and Graphic Designers to develop custom websites/GUI• Mentored and trained employees on hardware, programming and troubleshooting techniques• Provided automated maintenance and backup of Client Databases and Networks• Architected and implemented custom hardware solutions for clients• Redesigned existing Client Systems with Modern Technologies that can continually be upgraded• Provided cost-effective solutions for upgrading entire Clients Computer, Networking, and Telephony infrastructures• Technologies: Java; SQL (MySQL; MSSQL) C#; VB.Net; VBA; PHP; JavaScript; HTML; C++; SOAP; Chilkat; VirtualBox; OpenVZ; Eclipse; Visual Studio; Linux; VMWare ESXi; Citrix

• Developed customized CRM Systems and Database solutions• Used secure encryption and communication protocols for highly sensitive data for several Law Firms in the greater New Orleans area• Automated repetitive tasks including client intake forms and reports • Developed software for a new handheld device for Property Appraisals• Worked alongside Business Partners and Company Stakeholders to grow the company by investing in new technologies• Promoted to Vice President of Information Technologies in 2007• Technologies: C#; VB.Net; SQL (MySQL; MSSQL); Visual Studio; HTML; SVN; Chilkat; VMWare ESXi

• Maintained call routing for Dish Network’s 800 numbers and Inbound Queues• Relocated to Harlingen, TX in 2003 to open their first VOIP-based Call Center and promoted to Command Center Manager• Created the EchoStar Reporting Department in 2004• Designed an enterprise-wide reporting system; Managed Team of Data Analysts• Technologies: VB.Net, C#, VBA, MSSQL, Avaya CMS