Troy Mitchell Email & Phone Number

Dallas-Fort Worth Metroplex

Provide design, support and maintenance for local and cloud (AWS) databases including SQL Server, MySQL, and PostgreSQL. AWS platform used for RDS and EC2 environments, utilizing DMS, cross-region replication, and Performance Insights. Develop and implement disaster recovery plans, patching, and monitoring. Develop stored procedures and deliver technical support to development teams.Provide oversight and final approval of all database designs and processes.

Dallas-Fort Worth Metroplex

Built multi-disciplinary team of technology professionals from seven diverse areas (Database High Availability/Replication, Windows Server, MS Internet Information Server (IIS), SSH/SSL, IBM DataPower, F5 Load balancer, and Citrix Server) to create a Platinum / White Glove support model between business units and IT operations to ensure streamlined service delivery and enhance support. Integrated into business teams and daily meetings to identify and resolve issues and steer active projects. Focused on building performance-driven and solutions-focused team culture to meet objectives and enhance processes. Introduced system of governance and metrics to support enterprise achievement of Service Level Agreements (SLAs). Dedicated focus to identify root cause to issues and provide resolution (RCA).

Dallas-Fort Worth Metroplex

Promoted as global database tower leader and developed global team of 34 members located in US, UK, and Malaysia. Responsible for all audit and compliance remediation, database engineering, data management, metadata and data quality, vendor management, and budget management of P&L for $22M department. Achieved highest efficiency rating by department across global organization.

Amarillo, Texas, United States

Created performance-driven IT team of 7. Managed 24x7 production support, project support, engineering, provisioning, patching, upgrading, security hardening, performance management, asset management, vendor management, problem management, change management, audit , data warehouse, data transformation / delivery, metadata and data quality, compliance management, design, architecture, and SME Support. Reduced corporate risk by implementing quarterly database patching.

Amarillo, Texas, United States

Directed support and maintenance for physical databases, including Oracle and SQL Server. Spearheaded implementation of disaster recovery plans, patching, and monitoring. Authored PL/SQL procedures, and delivered technical support to multiple IT teams

Information Technology, Gpa 3.9

Education record