Troy Parks Email and Phone Number

Conduct on-site, WebEx, and Phone training for managers, department heads, and front line employees to ensure that all setups are completed and to make sure the client is completely operational and comfortable with the applicationDeliver training by telephone, online, in-house and onsite (75 -85% travel) to clientsHelp train and mentor new trainers while in Houston/Dublin and on trips to client sitesProvide telephone and onsite consultation to clients needing assistanceCreate detailed documentation for software guidelines or system procedures as requested by clients and upper managementProvide outstanding software training supportEducate clients (domestic and international) and employees on proper software configuration, data entry, sales, billing, marketing, collections and accounting techniques that fully leverage system capabilities while maximizing health club management operationsConduct post-conversion testing with clients to insure member records, accounting reports and other critical health-club data is mapped correctly Collaborate with Project Managers and Sales Executives to understand order status, operational dependencies, client expectations and project milestones that are critical to a successful implementationAssist sales staff with product demo’s to answer technical questions and highlight feature, functionality of software and hardware offerings

responsible for overseeing facility operations while leading, mentoring, and directing managers and service techniciansDirecting employee activity to achieve performance goals for the location Building a high performance work team to deliver an advanced level of quality and service in all daily activitiesWorking in conjunction with senior leadership and utilizing financial data to drive performance improvementsCreating excitement and engaging all employees in new business opportunities and strategiesGenerating programs and practices that deliver a high level of customer satisfaction Creating, fostering and maintaining strategic business relationships within market, region and company

Participates in needs analyses studies to assist Training Managers on the training needs within organization. Partners with management to identify specific work situations and skills requiring employee improvement, such as, better understanding of policies, procedures, regulations, technologies and human relations. Formulates teaching outline and determines instructional methods such as individual education, group instruction, lectures, demonstrations, conferences, meetings, and workshops. Selects teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials. Executes testing and evaluation procedures to be used at completion of courses. Conducts training sessions covering specified areas such as, on-the-job training, use of computers and software, customer service, sales techniques, health and safety practices, public relations, refresher training, promotional development, upgrading, and leadership development.Expert Trainer Dish Network, September 2006 – March 2007Develops and delivers training courses, including but not limited to: new hire orientation, operational, and technical product training.Maintains training, participant and reference materials and equipment. Works with other staff trainers to further develop their project management skills and provides developmental guidance to enhance their training skills. Confers with management to gain knowledge of specific work situations requiring employees to better understand policies, procedures, regulations, technologies and human relations.Assists with selecting or developing teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials.Assists with the testing of trainees to measure progress and to evaluate effectiveness of education program(s).

Job duties included but not limited toHiring, training, and motivation of all individuals (from 20-90 employees)Monitoring of production and marketingAssist in troubleshooting of all loan files from origination to purchase of funded filesManage satellite field locations and field sales agents

Job duties included but not limited toHiring, training, and motivation of all individuals (from 15-30 employees)Monitoring of production and marketingAssist in troubleshooting of all loan files from origination to purchase of funded filesManage satellite field locations and field sales agents