Troy Stark Email and Phone Number

- Interface daily with clients, upper management, and law firms to resolve issues and ensure delivery of services within applicable SLAs- Direct performance of quarterly audits and present results to clients and internal business partners- Assist in implementing new vision and organizational restructuring of legal bill analysis center of excellence- Utilize administrative tools in ebilling platforms (Tymetrix360 and Passport) to conduct reporting, manage workflow, and evaluate team performance- Assist the Artificial Intelligence and Machine Learning teams in the creation and implementation of client-specific AI/ML modules- Participate in client-facing sales presentations and assist in the development and deployment of various marketing initiatives

- Lead team of legal bill auditors, including annual performance reviews, monthly 1:1s, and monitoring monthly metrics- Assist in creating and updating legal bill review SOPs and codifying client's outside counsel guidelines - Revise and maintain existing training program, including preparation and editing of new training materials, recording video presentations, and preparing training agendas to ensure operational scalability- Identify, interview, hire and train dozens of candidates to ensure proper staffing of client teams - Design and maintain complicated, formula-heavy Microsoft Excel evaluation tool for measuring trainee and employee performance- Created feedback template and compiled performance metrics in order to conduct individual performance evaluations for legal invoice analysts - Utilize administrative tools in ebilling platforms (Tymetrix360 and Passport) to distribute invoices, conduct reporting, and manage workflow- Assist the Artificial Intelligence and Machine Learning development teams in the creation and implementation of client-specific rule sets to analyze electronically submitted legal invoices- Assist project management team in the set up and testing of client staging and production environments for ebilling platforms and internal workflow management tools (T360 and Passport)- Assist in the identification and development of future leaders by providing feedback on star performers to upper management and inspiring those performers to continue exceeding expectations- Proactively identify problems in trainee/employee performance or demeanor and assist in the creation of resolution and coaching strategies to address those issues- Participate in client-facing sales presentations and assist in the development and deployment of various marketing initiatives

- Performed quality assurance review of over 1500 average legal invoice lines per day- Reviewed an average of $4M in legal spend each month - Achieved average pre-appeals savings of approximately 25% and net savings of 6%- Maintained average audit turnaround time of less than 3 days- Mentored assigned initial review team members

Stark Legal is a full service law firm and legal consulting business dedicated to helping small to mid-sized businesses and individuals resolve their legal disputes in a cost-effective and timely manner.

I manage high value business transactions and litigation and have a special expertise in contract drafting and negotiation as well as Trademark and Copyright registrations.

I managed high exposure specialty lines general and professional liability claims, as well as all breach of contract and bad faith litigation filed against the company.

- Drafted opinion letters and assisted clients in resolving high exposure insurance coverage disputes involving both claims made professional liability and occurrence based general liability policies- Attended document reviews and took depositions- Researched, prepared and argued substantive and procedural motions

- Drafted pleadings and motions for insurance coverage litigation group- Assisted in the preparation of insurance coverage opinion letters for professional and commercial general liability policies- Conducted pre-trial discovery, including document productions, depositions, and related discovery motions

- Worked as a law clerk in the commercial litigation department.- Conducted research, drafted pleadings, and reviewed discovery