Troy Beard Email & Phone Number

United States

North Canton, Ohio, United States

• Provide excellent customer service to approximately 50 Stark State faculty, staff and students via phone, email, and walk-in daily by assisting with login issues and other technical problems • Use ZenDesk software to assign approximately 20 tickets daily to the appropriate department and ensure the correct priority is selected for the ticket when required• Gather the appropriate information essential for each ticket to ensure that issues are solved promptly and correctly• Utilize Active Directory, Banner and other systems when needed to assist callers by providing login information • Work with 5 other help desk employees to provide exceptional service to faculty, staff and students

Louisville, Ohio, United States

• Train and mentor newly hired pharmacy technicians, allowing approximately 10 new staff members to accelerate their learning• Promoted after one year based on knowledge of laws, policies & procedures as well as and willingness to coach others• Troubleshoot computer issues on approximately seven company computers when proprietary software and POS systems do not function properly• Demonstrated professional communication both in-store and via phone with approximately 100 customers per day to promptly eliminate wait time and ensure customer satisfaction• Integrate critical thinking and active listening to understand needs of clients, answer questions, and de-escalate upset customers to provide strong customer service• Operate company PC and proprietary software to enter an average 50 new prescriptions daily and research customer records• Fill approximately 70 prescription orders, with attention to detail, on a daily basis, verifying specific drug types and quantities• Adhere to strict procedures, Federal laws, and Giant Eagle policies to ensure patient safety and company compliance• Exhibited precision when entering data for approximately 50 prescriptions per shift with minimal to no error• Displayed ability to multi-task by waiting on customers, filling prescriptions, answering phone calls and entering prescriptions simultaneously

Columbiana, Ohio

Communicated with and assisted customers throughout the store•Interacted with other employees at all times•Helped unhappy customers to ensure the issue was resolved •Required to be detail oriented to ensure product was placed in correct spot•Developed organizational skills•Acquired customer service skills

Associate'S Degree, Computer Programming And Database

Data Modeling and Database Design – Microsoft Access, Fundamentals of Database Programming Logic and Problem Solving – Visual Basic.

Bachelor Of Science, Biology; Pre-Physical Therapy

Activities and Societies: Sigma Zeta Science Honor society