Troy Beard Email & Phone Number

United States

North Canton, Ohio, United States

• Provide excellent customer service to approximately 50 Stark State faculty, staff and students via phone, email, and walk-in daily by assisting with login issues and other technical problems
• Use ZenDesk software to assign approximately 20 tickets daily to the appropriate department and ensure the correct priority is selected for the ticket when required
• Gather the appropriate information essential for each ticket to ensure that issues are solved promptly and correctly
• Utilize Active Directory, Banner and other systems when needed to assist callers by providing login information
• Work with 5 other help desk employees to provide exceptional service to faculty, staff and students

Louisville, Ohio, United States

• Train and mentor newly hired pharmacy technicians, allowing approximately 10 new staff members to accelerate their learning
• Promoted after one year based on knowledge of laws, policies & procedures as well as and willingness to coach others
• Troubleshoot computer issues on approximately seven company computers when proprietary software and POS systems do not function properly
• Demonstrated professional communication both in-store and via phone with approximately 100 customers per day to promptly eliminate wait time and ensure customer satisfaction
• Integrate critical thinking and active listening to understand needs of clients, answer questions, and de-escalate upset customers to provide strong customer service
• Operate company PC and proprietary software to enter an average 50 new prescriptions daily and research customer records

Columbiana, Ohio

• Communicated with and assisted customers throughout the store
• Interacted with other employees at all times
• Helped unhappy customers to ensure the issue was resolved
• Required to be detail oriented to ensure product was placed in correct spot
• Developed organizational skills
• Acquired customer service skills

Associate'S Degree, Computer Programming And Database

Data Modeling and Database Design – Microsoft Access, Fundamentals of Database Programming Logic and Problem Solving – Visual Basic.

Bachelor Of Science, Biology; Pre-Physical Therapy

Activities and Societies: Sigma Zeta Science Honor society