Troy Miller Email & Phone Number

Denver, Colorado, United States

Responsible for successful operations and continual improvement involving Development Program.- Provide excellent and thoughtful customer service to over 250 families involved in swim programming. - Connect with prospective customers and sell them on our services based on outcomes, values, and personal touch.- Conduct interviews, onboard, and train 30+ employees ranging from instructors to managers.- Forecast staffing needs & conducting weekly check-ins with… Show more Responsible for successful operations and continual improvement involving Development Program.- Provide excellent and thoughtful customer service to over 250 families involved in swim programming. - Connect with prospective customers and sell them on our services based on outcomes, values, and personal touch.- Conduct interviews, onboard, and train 30+ employees ranging from instructors to managers.- Forecast staffing needs & conducting weekly check-ins with employees to ensure positive work culture. - Develop and maintain relationships with local businesses, facilities, and employees. - Lead setting best practices for organizational success. - Expanded business 16% in enrollments and 38% in profit vs. year prior as a part of a team effort to scale business. Show less

Denver, Colorado, United States

Denver, Colorado, United States

-Lead public and private hiking or sightseeing tours invarious National Parks in the northern Rockies andAmerican southwest.- Educate customers on geological, geographical, andsociopolitical powers at play in each park.- Engage with customers, providing a positive experiencethrough good story-telling and conversation.- Plan, budget, and execute on full day to multiday natureexperiences and outdoor recreation.- Collaborate with industry professionals to… Show more -Lead public and private hiking or sightseeing tours invarious National Parks in the northern Rockies andAmerican southwest.- Educate customers on geological, geographical, andsociopolitical powers at play in each park.- Engage with customers, providing a positive experiencethrough good story-telling and conversation.- Plan, budget, and execute on full day to multiday natureexperiences and outdoor recreation.- Collaborate with industry professionals to continuallyupdate my knowledge of local areas and apply to tours.- Brainstorm with office managers on future tour offerings. Show less

Denver, Colorado, United States

- Planned, Organized, and Executed unique tour experiences through Rocky Mountain National Park, and Front Range areas such as Mt. Blue Sky, Red Rocks amphitheater, and Pikes Peak. - Operate individually with minimal oversight from company. All issues that arose were handled by myself on the job.

Page, Arizona, United States

- Led groups of 22+ on adventures through the canyons of Lake Powell.- Provide customer support to the client’s desire for adventure on Lake Powell. - Optimized trips based on clients preferences and comfort level to ensure the best experience possible.- Prepared all experience levels on proper techniques necessary for each trip.- Ensured safety of customers when severe weather appeared while on trip.

Greater New York City Area

- Planned, optimized and executed digital advertising campaigns for fast-paced, highly visible account (Home Depot).- Led 10+ live campaigns simultaneously, all while keeping their strategies efficient and well-organized.- Allocated $20M+ to consistently exceed benchmark of $2.91 in Revenue over Ad Spending.- Arranged meetings with publishers who owned relevant audience keys to the success of a campaign.- Created and maintained an executive dashboard for company… Show more - Planned, optimized and executed digital advertising campaigns for fast-paced, highly visible account (Home Depot).- Led 10+ live campaigns simultaneously, all while keeping their strategies efficient and well-organized.- Allocated $20M+ to consistently exceed benchmark of $2.91 in Revenue over Ad Spending.- Arranged meetings with publishers who owned relevant audience keys to the success of a campaign.- Created and maintained an executive dashboard for company leadership to easily access account information.- Utilized first and third-party proprietary data to distinguish target audiences- Primary support point for team members on account Show less

Rochester, New York Area

• Coordinated projects internally and externally by communicating creative briefs, tactical briefs, timelines, estimates, recaps, and status reports weekly• Led pro-bono no-profit account by developing and maintaining relationships that improve collaboration and stimulate solution development • Leveraged an understanding of digital media, public relations, creative solutions, social media, and research to facilitate successful teamwork and client projects.

Greater New York City Area

• Retrieved and analyzed viewership data for 3-5 GroupM clients using both syndicated and proprietary tools• Analyzed changes in methodology in local TV research, and evaluated impact data• Generated a full media plan for one of Nestle’s teen-oriented snack brands using a mock budgeto Presented to and graded by agency executive management and client representative o Selected as the winner among six groups with the same task• Assisted in the creation of client and internal… Show more • Retrieved and analyzed viewership data for 3-5 GroupM clients using both syndicated and proprietary tools• Analyzed changes in methodology in local TV research, and evaluated impact data• Generated a full media plan for one of Nestle’s teen-oriented snack brands using a mock budgeto Presented to and graded by agency executive management and client representative o Selected as the winner among six groups with the same task• Assisted in the creation of client and internal presentations, utilizing programs such as Stradegy, Nielsen Answers, Audience Watch, and comScore• Digital reach and frequency meta-analysis• Assisted on custom digital reach project for Google• Enhanced and implemented skills in Excel, including proficiency in VLOOKUP’s and PivotTables Show less

Rochester, New York Area

• Developed a marketing document to introduce prospective interns to the firm and its business model• Plan and implement marketing events for the store • Created online commercials to promote business

Ocean City, Maryland

• Personal Watercraft Guide Certified• Schedule customer rentals• Instruct customers on the operation and safety requirements of their watercraft• Organized equipment and supplies to keep to maintained timetables• Encouraged people to take risks to enjoy the experience without being reckless. This resulted in an above average level of tips.