Technical Operations Manager and SME for AWS operations for the Seattle Software Development Office. Devops Environment.

Contract at Swedish (through Tek-Systems), acting as daily service engineer. Used as back fill for FTE engineers detailed to a re-ip project. Daily use of TACACS, Orion, Cisco Prime and related ticketing and troubleshooting tools. Tasks included daily monitoring of trouble ticket queues, working with vendors and PM’s to drive projects, and monitoring on-going projects and tasks to ensure timely completion. Cisco shop; all devices (L2/L3) were older cisco variants, mostly 12r2 IOS and later. Liaison between “customer teams”, (Med, Systems, etc.,) and the networking infrastructure team. Most projects were on-site at Seattle area hospitals, including First Hill, Cherry Hill, Ballard, Edmonds and Issaquah. Project cancelled until F1 2016; contract will terminate 05/30/2015.

6 Month contract at Savers (through iMatch), acting as daily service engineer. Involved in monitoring, troubleshooting, maintaining, constructing, installing, cabling, and designing, securing and configuring a world-class, international network for a Fortune 500 retailer. Served as internal liaison between “customer teams”, (Dev, App, Retail Operations, Systems, etc.,) and the networking infrastructure. Converted 18 cisco internal stations (router, switches, etc.) to Juniper infrastructure, including adapting PAN, Fortigate, ASA and other networking devices to Juniper standard. Worked with several vendors, troubleshooting issues at L2/L3. Worked off hours, and weekends, to perform migrations, both locally (L2) and Dev environment (complete with emulated VPNS and over 400 store connections). Designed and supervised network segments for an I3/CIC calling system, including the SBC devices and accompanying DMZs and configurations. Operations meetings focused on short- to medium term goals, and to assist permanent engineering staff with implementation of long term goals. Used WireShark, Powershell and TCPDump and a variety of other tools (Orion, Solarwinds, etc) in daily trouble shooting scenarios. Full references upon request; Contract ended 01/2015.

Contract at Microsoft, supporting the Wave 14 and Wave 15 iterations of Outlook email. Daily use of various internal MS tools, including Project Studio and various configuration databases and tools. Primarily involved with ACL enforcement and creation; VIP’s, VLAN’s and DNS services. Used F5 devices daily (LTM and GTM); occasional involvement with Cisco, Juniper and Avocent devices. Worked with various engineers and PM’s to drive automation for various deployment needs, including streamlining version builds and patches, pushing updated Security ACL’s and Config info. Created and tracked tickets through the MS systems to ensure and drive DC services and Global Network Services to complete work items. Created scripts for data crawler and automated tasks in PowerShell. Used WireShark and TCPDump in daily trouble shooting scenarios. Full references upon request; Contract ended 02/28/2014

I was part of a small, independent contracting company with 12 employees and about 50 contracts. Daily tasks include monitoring of internal and external networks, troubleshooting VPN’s and Data Center issues, including routing between ISP’s. I was the Point-of-Contact for 10 customers; responsible for triage of incoming system issues and routing of trivial incidents to tier 1. Organized and mentored the daily tasks of tier 2 technicians, including creation of walk-through’s and instructionals for both internal and external use. Daily use of Win 2k3, 2k8 and Linux variants (mostly ubuntu, gentoo and RHEL). Primary project leader on several projects, including a physical migration, remote and local site upgrades, hardware upgrades, software upgrades, physical prem upgrades and design, purchasing and network upgrade for a Data Center (in Dallas.) I spend a monthly rotation on tier 3 supervisory (during projects or maintenance). I also acted as the ad-hoc security engineer during a customer-responsible attack on our network, and acted as the abuse mediator for removing our various sub-nets from the DNSBL’s and Blacklists.

I was tasked with day-to-day operations and management of a world-class abuse reporting and investigation system. Worked daily with Windows, Linux and Cloud(EC2/ELB/SW3) based computers. Helped write scripts and programs for a variety of purposes, in a variety of languages, including suspension of fraudulent accounts, automatic throttling and isolation of abusive accounts and generating e-mails to customers to warn of abusive activities. Worked closely with the Development team to design and implement a new, comprehensive Abuse Processing tool (Absolution) that went live May of 2010. The tool was an astounding success.After passing the internal Amazon “voice” examination, I was tasked with creating new customer communication templates. I worked closely with a number of personnel from a variety of departments, including Network Security, Business Development, Developer Support, EC2 Abuse, and others to drive forward new standards and develop new operating procedures to ensure Amazon maintains its position atop the Cloud. I helped develop new procedures and standards for investigating, prosecuting and resolving abuse complaints by and against AWS EC2 customers in a timely and accurate manner. I worked with a variety of external agencies, as well, to ensure that Amazon remains “Good Neighbors” on the internet, including Cisco, SpamHaus, SpamCop, The FBI, the Secret Service and others.

I have worked as an I-9 contractor for a variety of small business around the Seattle area as a systems engineer, network administrator and IT management consultant. Business ranged in size from two people to five thousand, with network sizes ranging from 3 machines to Enterprise-Level multiple domain networks. Daily use of Windows OS’s (xp, vista, 2k3, et al., ), including high volume Web servers (Apache, IIS), FTP servers, Sql Servers, Exchange, ISA, Network optimization, WANs, LANs, VPN’s, etc. Specialized in troubleshooting, network monitoring, security and intercontinental data transfer. I have supervised multiple teams in multiple countries for network administration and development. Designed, pitched, purchased and installed upgraded systems, from desktops to fiber hubs and MOM controllers. Supervised a NOC for 6 weeks to pass an ISO 9001/SOX audit. I worked with several different high profile projects for a wide range of subcontracts, for firms such as Confirma, Imagenet, Greater China Industries, Medalist Games (in Auburn) and many others.

IT Director of a financial and medical records scanning, storage and data mining company.I ran the IT department until the Company outsourced IT functions.

Sys Admin, Orange Badge Open contract CPDC

Member of a small software team tasked with designing Operating System packages tailored to specific customer needs. Worked daily in a mixed OS environment

Lead for a three-person team providing pre-sales support, customer account services and technical support for a Streaming Media Content Delivery Network via Phone, E-mail and BBS.

Tier3 support and Abuse

Hired as Tier 1 tech support representative and promoted several times into positions of progressive responsibility. Eventually promoted to Senior Team Leader and became responsible for mentoring and training new support reps in phone skills and technical knowledge.