Trung Duc Tran Email & Phone Number

Shanghai, China

- Solve the problems for clients via Call, Chat and Email.- Handle client's problems with empathy and patience in a goal-driven environment- Negotiate with clients for compensation.- Work with other department to check/release/refund any payment amount which was requested by clients.- Perform statistical modeling and analysis datasets to develop metrics, reports.- Maintain the updated content, marketing campaign and other on Facebook and Vietnamese version website.

Dalian City, Liaoning, China

- Be responsible for checking compliance for all Purchase Requisition, found out the risky and ensured all process follow global policy.- Negotiate with supplier to ensure cost-effective for Purchase Order in MRO (Maintenance - Repairing - Operation) procurement.- Collaborate with client and other departments to improve procurement process, enhanced automation rate and reduced lead time.- Train and guide requester how to use the system, resolve inquiries and monitor daily operation… Show more - Be responsible for checking compliance for all Purchase Requisition, found out the risky and ensured all process follow global policy.- Negotiate with supplier to ensure cost-effective for Purchase Order in MRO (Maintenance - Repairing - Operation) procurement.- Collaborate with client and other departments to improve procurement process, enhanced automation rate and reduced lead time.- Train and guide requester how to use the system, resolve inquiries and monitor daily operation to assure no interruption was relevant to procurement. - Process pre-coded invoices, purchase order. - Identify SAP GL Codes, with WBS elements, cost centre or profit centre for non-client receipts and journal.- Troubleshoot unidentified receipts/ receipts without remittance information to determine client/ invoices being paid. Show less

Vietnam

- Worked as consultant in trading, resolved request/inquiry from customers.- Investigated suspicious case and released payment/deposit in case no risky was found.- Verified KYC.- Performed quality assurance for other agents.

Kuala Lumpur, Malaysia

- Made a professional impression on customers through email from their complaints, questions.- Investigated and determined customer's unsatisfying response and collaborated with team to improve support processes.- Assured and responded KPI always met client target. Recommended solutions in order to rise up CSAT score.- Provided customer feedback and internal compliance feedback to management.

Ho Chi Minh City

- Promptly responded to general inquiries from partners via phone, email, chatting. - Collaborated with others Team, delivery partners to resolve all partner’s issues: payment, system, order, product, contract, consignment.- Maintained up-to-date knowledge of company’s policies and Vietnam regulations regarding payment, product, contract. - Collaborated with QC Team, CS Team to get return-good condition, negotiated with retailers about compensation if damaged or used.