Tom Whitehead Email & Phone Number

Portland, OR, US

Portland, Oregon, United States

Portland, Oregon, United States

Portland, Oregon Area

Responsible for support, maintenance, licensing, and infrastructure for 150+ Architecture firm. Created an online standards documentation site, revamped and updated standards, developed BxP, moved all projects to Revit Server and eventually cloud services. Implemented a production wide training system, developed curriculum for new hire on-boarding.

Hillsboro, Oregon

Supported project across 13 disciplines and 10 buildings through a rapid development and construction schedule. BIM data was used to directly create all building elements with high tolerance requirements. Managed project milestone delivery, troubleshooting, and production guidance. Worked through clash detection, coordination reviews, and model conflict.

Portland, Oregon Area

Develop Revit Standards, configure template, build internal training and guidelines.

Austin, Texas Area

Managed schedules and work load for a staff of 3, handled IT related issues in the office, developed Revit tools and standards, evaluated drafting and modeling software.

Austin, Texas Area

Responsible for developing Revit standards, families and procedures Configuring and upgrading all computers in office Respond to user questions and provide training on Revit and AutoCAD Recommend strategy for Revit implementation, procedures and project level strategies Respond to IT and printing troubleshooting issues

Austin, Texas Area

Responsible for managing installations and training installers Troubleshooting wide area network issues and wireless networking hardware Configuring customer wireless network and troubleshooting mail and connectivity issues.

Virgin Islands (U.S.)

Created, programmed and currently maintain four websites for a marina, two ISPs, and a communications infrastructure company Develop marketing and advertising for marina and ISP businesses Coordinate, install and troubleshoot wireless broadband services (802.11a) Train and manage installers for wireless services Designed install procedures and enclosure.

Austin, Texas Area

Developed and conducted training on custom web application/service via WebEx and other online screen sharing programs Provided email and direct support to 3000 users of the service Developed training documents to familiarize customers with different aspects of software Implemented a library of recordings of training sessions

Houston, Texas Area

Onsite dispatch for troubleshooting and resolving Macintosh issues at M.D. Anderson Cancer Center Facilitated Mac OS X migration and resolved OS X issues with legacy hardware. Configured Cumulus 5 server for use by Medical Graphics and Photography department

Austin, Texas Area

Provided direct support for Avid 9000, QuarkXPress, Adobe Illustrator, Photoshop, Premier, Acrobat, Streamline, Microsoft Outlook, Office and all supporting applications; Designed and implemented font server for the creative department Developed training for the transition from cc:Mail to MS Outlook and for all subsequent upgrades to Outlook Developed and.

Austin, Texas Area

Designed and maintained client database and equipment inventory database Upgraded internet connection from a 112 Kbps ISDN to 128 Kbps Frame Relay Configured and maintained web server for firm's public site Designed and implemented a system for clients to retrieve files for review Created an electronic archiving system Provided hardware and software.

Austin, Texas Area

Provided comprehensive customer support, including diagnostics, troubleshooting, and repair in the PowerBook department for a nationwide customer base (Apple customers called into an 800 line with questions and problems) Educated customers and resolved customer issues, allowing and encouraging users to feel comfortable and confident with their computers.

Fields Of, Cad & Architecture

Journalism And English

REVIT STRUCTURAL PROJECTS University of Texas Student Activities Center 148,000 sq. ft, 6 level multi-use building