Tyler Schoneman Email & Phone Number

Argyle, Tx, Us

Researched new tools and developed new SOPs to continue growth. Kept watchful eye on equipment inventories, optimizing work readiness, and aligned supplies with specifications for each job. Analyzed account information to improve and optimize customer relations. Responded to telephone calls, emails, and personnel requests for technical support from users. Build and maintain clients computer images. Developed and managed computer images for client's, ensuring consistent performance and reliability. Designed and maintained batch and PowerShell scripts to automate tasks and enhance system functionality.

Managed day-to-day configuration and operation of the software environment, hardware, and operating systems. Patched software and installed new versions to eliminate security problems and protect data. Collaborated with vendors to locate replacement components and resolve advanced problems. Brokedown and evaluated user problems, using test scripts, personal expertise, and probing questions. Configured hardware, devices, and software to set up workstations for employees. Helped streamline repair processes and update procedures for support action consistency.

Coppell, Texas, United States

Instructed team members on protocols and procedures to maximize contributions. Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Configured hardware, devices and software to set up work stations for employees and customers. Explained technical information in clear terms to non-technical individuals to promote better understanding. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Collaborated with vendors to locate replacement components and resolve advanced problems. Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes. Processed numerous support requests weekly for technical assistance on wide range of issues related to computer and interlock software.

1221 South Beltline Road Suite #700 Coppell, Texas 75019

Configured hardware, devices and software to set up work stations for employees and customers. Explained technical information in clear terms to non-technical individuals to promote better understanding. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Processed numerous support requests weekly for technical assistance on wide range of issues related to computer and interlock software.

Installed new DUI interlock equipment and explained operation and routine maintenance protocols tocustomers. Inspected equipment to diagnose operational issues. Adhered to safety protocols and policies to reduce workplace hazards. Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.

Installed and configured new surveillance cameras and system components. Installed equipment for data communications networks including cabling, wireless routers and telephone systems. Planned layouts and ran cable into buildings and through walls, attics and crawl spaces. Coordinated installation of new users and relocations of existing users. Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Maintained maximum organization and productivity by properly sorting project components on work tables. Used hand trucks, forklifts to complete tasks and transport items. Kept shop areas neat, clean and free of safety hazards. Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles. Organized parts storage and stocked inventory according to established guidelines.

Set up and operated precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems. Troubleshot autopilot avionic systems and restored functionality in event of failure or component discrepancies. Completed quality assurance checks for service work and completed documentation outlining updates.