Tim Graham Email & Phone Number

Home Based

Role/Responsibilities: Act as the solution owner from presales through to the early stages of delivery. Interface across the client and internal parties to ensure all stakeholders have a common understanding of the solution scope. Catalogue and elaborate on the client’s business requirements through a series of design workshops. Provide high level solution designs and artifacts to help articulate the agreed solution. Provide detailed cost and resource profile sizing required to deliver the agreed solution. Lead internal innovation and improvement initiatives to increase sales and drive internal efficiencies. Achievements: To align with efforts to drive internal efficiencies and improvements I have been responsible for: - The implementation of an automated tool used for sizing solution deliveries. - Developing a well-defined process for eliciting and capturing client solution requirements/user stories. - Driving a new approach to solution delivery which will shorten both the sales cycle and solution delivery with an end goal of driving down costs to clients. - Driving the design for a digital customer collections portal to enable the end customer to resolve arrears issues without engaging with a call center agent - The implementation of reusable artifacts to support the Solution Architecture team. - Provide solution design consultancy support to the UK&I sales team and enable them to hit their 2021-2022 sales target.

Home Based

Responsibilities:Champion innovative approaches to identify and implement efficiencies and improvements into Experian's UK&I business unit in alignment with senior leadership objectives.Drive cost and time savings to our clients to make the business highly competitive and provide the best opportunity to win business.Provide compelling propositions to Experian's clients which utilise the latest technologies and Experian's enhanced range of capabilities, this resulting in fulfilment of a significant portion of the clients needs.Research of new and existing capabilities to understand how they can enhance the available propositions and provide clients with a more functionally rich solution.Champion TOGAF aligned architecture principles to ensure we approach design in the most structured and robust way.Achievements:Recognition as a high performer and awarded a 'Performance and Behaviours' review grade '4' (2018/19-2019/20)Design and delivery of a time and cost saving debt collections proposition. Published savings resulted in a 35 week delivery timescale reduction.Formulation of a streamlined and agile delivery process to support the new debt collections proposition.Identification of cutting edge capabilities to help to enhance the proposition and excite prospective customer into choosing Experian as a solution vendor.

Home Based

Role/Responsibilities: Support and develop a team of solutions consultants. Provide leadership, guidance, and execute regular performance reviews to drive the team to success. Provide subject matter expertise to the sales community during RFI/RFP exercise to deliver compelling response to prospective tier 1 customers.Achievements: Recognition award for providing out of hours support on a presale’s engagement (First Data), my efforts prevented a 'No Bid'. Steering Barclays UK to implement process improvements across their Debt Collections and Recoveries function preventing a breach of FCA compliance. Development to a small team of consultants resulting in 4 gaining promotion.

Bristol, United Kingdom

Responsibilities:Be an interface between the Sales and Delivery communities.Deliver consultancy workshops and solution demonstrations to prospective new clients to help articulate the solution capabilities.Provide subject matter expertise to the sales community during RFI/RFP exercise to deliver compelling response to prospective customers.Capture the client requirements and solution high level design to ensure all relevant parties have agreement on the proposed delivery scope.Key Achievements:Nomination for a highly regarded diamond level award for a delivery of a 6 week proof of concept exercise to win the global collections solution business from Barclaycard. This was subsequently downgraded to an Endeavour Recognition Award.Implementing efficiencies through the client analysis and design process resulting in a 40 day reduction in internal effort and circa £35K cost reductions to the end client.

Bristol, England, United Kingdom

The Mobi-tyre franchise was started to fill a growing niche in the automotive market. This is a mobile tyre fitting service which offers its customers vehicle tyre services straight to their front door. This service is provided without inconveniencing the customer by forcing them to travel to their local garage or tyre fitting depot. The Bristol territory covers from the North of Bristol down to Weston Super Mare and across as far as Keynsham and Glastonbury. This territory has a population coverage area of 750,000 people.Responsibilities:Devise a strategy to growing a profit-making small business.Track sales progress of the business against calculated targets (Sales, Profit and Loss).Manage the day to day operational and marketing needs of the business.Manage the supplier network, stock control, and replenishment.Key Achievements:Starting up a new business and onboarding 400+ new customers in the first 12 months. Seeing a positive trend for repeat business in the second year.Building a reliable and trusted supplier network to support the business needs.

Magor, Wales, United Kingdom

Responsibilities:Be an interface between the Sales and Delivery communities. Deliver solution demonstrations to prospective new clients to help articulate the solution capabilities.Provide subject matter expertise to the sales community during RFI/RFP exercises to deliver compelling response to prospective customers.Capture the client requirements and solution high level design to ensure all relevant parties have agreement on the proposed delivery scope.Key Achievements:Providing subject matter expertise to help drive sales and the benefits of the software solution to global clients. The successful contract value ranged from £1-3M.Regular progression through the organisation structure.

Magor, Wales, United Kingdom

Responsibilities:Fully accountable to the programme board for all project deliverables during each specific client engagement from business development through to final project delivery.Identify, explore and develop further business opportunities with existing clients while working onsite closely with key stakeholders and business users.Took the lead role in developing and maintaining project plans, scope management and expectation management.Management of teams across the world in order to develop and deliver cost efficient solutions to the client.Key Achievements:Successfully delivered the product suite in one coordinated implementation, within agreed timescale and to budget. Most notable projects (Orange Denmark, US Cellular, MITV Malaysia and Mobilink Pakistan) utilised 10+ resource both onsite, near shore and offshore, more than 1000+ man-days with budgets ranging from circa £2 million.Supported 3rd party onsite team members to increase their knowledge of Gamma Projects implementation methodologies. The US Cellular project providing exposure to Sarbanes Oxley (SOX) compliancy.Successfully progressed to the position of Pre-sales and Delivery Consultant.

Btec Hnd, Electro/Mechanical Engineering (Distinction)

Btec Foundation, Electro/Mechanical Engineering (Distinction)

9 Gcse'S (A-C Grades)