Chris Tsui Email & Phone Number

Richmond, Bc, Ca

Richmond, British Columbia, Canada

Richmond, British Columbia, Canada

Richmond, British Columbia, Canada

Richmond, Bc Canada

Vancouver, Bc

• Act as an “expert” in all aspects of Incident, Access, Request and Event management• Responsible for ensuring service levels, quality and cost metrics are met• Manages team quality customer service interactions through coaching and recognition• Creates, manages and communicates work schedules• Manages staff day-to-day performance and maintains a collaborative, motivated and positive team atmosphere• Participates in team resource planning, management and recruitment• Works with staff, project teams and service providers to coordinate inter team work efforts to complete tasks within timeframes and standards• Acts as a technical point of escalation for tier 1 staff, for more complex and advanced issues

Vancouver, Bc

• Assessed and monitored venue readiness conditions as a prerequisite to technology implementation.• Supported the delivery, installation, and Quality Assurance of the hardware architecture on Olympic Venues• Coordinated the work of multi-disciplinary technical teams responsible for the delivery and installation of technology equipment on Olympic Venue's• Managed unplanned situation and issues by delegating activities to appropriate team members, and escalating accordingly• Supported the Venue Technology Manager (VTM) during the technology implementation and technology decommissioning phases• Was directly responsible for the technology implementation of Whistler Olympic Park, Olympic Family Hotel, Paralympics Family Hotel and various Olympic transportation sites.

Vancouver, Bc

• Lead desktop support team’s daily activities• Managed desktop support issues and escalations• Planed, implemented and followed up on desktop support projects• Managed team staffing schedule and requirements for daily operations and sport events• Provided desktop support to the organization’s 3500 users• Administered, maintained, and supported the organization’s infrastructure• Setup and facilitated the organization's presentations, media events and special events• Assisted in managing the organizations technology assets• Administered, maintained, troubleshot the organizations mobile and telecommunication devices

Vancouver, Bc

• Lead desktop support team’s daily activities• Managed desktop support issues and escalations• Planed, implemented and followed up on desktop support projects• Managed team staffing schedule and requirements for daily operations and sport events• Provided desktop support to the organization’s 3500 users• Administered, maintained, and supported the organization’s infrastructure• Setup and facilitated the organization's presentations, media events and special events• Assisted in managing the organizations technology assets• Administered, maintained, troubleshot the organizations mobile and telecommunication devices

Vancouver, Bc

• Provided expert support for the Crystal & Business Objects Enterprise line of products• Worked with numerous complex customer environments to ensure product functionality• Managed open customer cases and sales escalations• Responsible for creating knowledge base articles and Business Objects technical whitepapers • Recommended known technical solutions to customers• Developed workarounds and solutions for bug resolution• Developed and delivered training for fellow engineers on product specific areas.

Burnaby, Bc

Duties Performed: • Provided first line customer and technical support for Info Touch’s Surfnet software• Monitored and analyzed Info Touch client Networks and acted accordingly to situational changes• Researched payment transactions and inquiries• Troubleshot Kiosk hardware and software Issues• Worked with Info Touch’s Customer Relationship Management Tools• Monitored Kiosk Transaction Histories and acted accordingly• Follow up with customers to ensure good customer service• Worked with on site technicians to install, maintain and troubleshoot remote kiosk locations

Vancouver, Bc

Duties Performed: • Developed feedback forms for Burli’s public website• Provided technical support for Burli’s newsroom software• Generated bug reports and lists• Documented and wrote user manuals on new software features• Performed quality assurance testing on new versions of software• Produced training videos for Burli’s newsroom product• Attended Media tradeshow and assisted Burli staff in demonstrating Burli’s powerful features• Assisted Burli staff in presale, marketing and presentation activities

Duties Performed: • IT Helpdesk• Provided a point of contact for all IT related issues• Desktop & Network Troubleshooting• Network administration• Provided first line IT support• Documented network administration and desktop support processes and procedure• Assisted in technology deployments

Bachelor Of Information Technology, Information Technology

Diploma, Computer Information Systems Diploma