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Trang Dang Email & Phone Number
Customer Success Leader
at
FPT Smart Cloud
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Leader
Location
Vietnam, Viet Nam
Company size
Who is Trang Dang? Overview
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Quick answer
Trang Dang is listed as Customer Success Leader at FPT Smart Cloud, a with 453 employees, based in Vietnam, Viet Nam. AeroLeads shows a matched LinkedIn profile for Trang Dang.
Trang Dang previously worked as Customer Success Manager at Katalon and Customer Success Associate at Katalon. Trang Dang holds Japanese Styled International Business, International Business In Japanese Style from Foreign Trade University.
Company email context
Email format at FPT Smart Cloud
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FPT Smart Cloud
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Profile bio
About Trang Dang
With years working in Katalon, I understand the importance of an effective adoption plan and helpful engagement towards the customer success. I work in both low-touch and high-touch approach to make sure all of the Katalon users can easily adopt and effectively use Katalon. To prove the value of the investment customers make for Katalon, is my end goal as a CSM.
Current workplace
Trang Dang's current company
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Fpt Smart Cloud
8 roles
Trang Dang work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
Managing the GRR and driving the success of Enterprise and Mid-Market customers with onboarding processes and delivering comprehensive training sessions.Ensuring seamless product adoption and fostering strong customer relationships with frequent Strategic Business Review (SBR) Coordinate with Account Manager to source expansion opportunity from existing customer baseWorking on a CSM dashboard in Salesforce to manage high-priority activities and task management.Achievement: Q3/FY24: Achieved 97% of the churn budget, the highest in the team.Q4/FY25: Reached 90% of the churn budget, the second highest in the team, and met 100% of the product utilization goal.
Customer Success Associate
- Account management:+ Responsible for managing the entire customer journey, including onboarding, product adoption, engagement, renewal, and expansion, with the primary objective of increasing customer lifetime value.+ Led the SMB segment, scaling Customer Success Management for 800 accounts. Defined strategies to save and retain the customer base while expanding plans to increase ARR for the SMB segment.+ Worked with Product and Support Teams to address customer feedback and prioritize important feature requests, ensuring customer satisfaction.- Digital success projects: Managed and collaborated with Product and Marketing Teams to lead the digital success flow at Katalon for the scaled customer segment.+ Built and implemented an automated onboarding flow for paid customers, ensuring a seamless start for users. + Managed a webinar series focused on best practices and new product features for paid customers, enhancing customer engagement and education.+ Shaped the direction for the digital success scope, driving continuous improvement in customer experience through digital initiatives.Achievements:- Quota attainment 202% NRR FY22- Quota attainment 146% NRR Q1-FY23
Dec 2021 - Jul 2023
Customer Success
Jun 2021 - Oct 2021
Talent Acquisition
Mar 2020 - Jan 2021
Head Of Exchange Consultant Team - Global Entrepreneur
Jan 2020 - Jul 2020
Customer Experience Executive
Jan 2019 - Dec 2019
Head Of Promotions And Delegations (Recruitment Project)
Aug 2019 - Nov 2019
1 education record
Trang Dang education
FAQ
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Quick answers generated from the profile data available on this page.
What company does Trang Dang work for?
Trang Dang works for FPT Smart Cloud.
What is Trang Dang's role at FPT Smart Cloud?
Trang Dang is listed as Customer Success Leader at FPT Smart Cloud.
Where is Trang Dang based?
Trang Dang is based in Vietnam, Viet Nam while working with FPT Smart Cloud.
What companies has Trang Dang worked for?
Trang Dang has worked for Fpt Smart Cloud, Katalon, Vnpay-Qr (Digilife Digital Co., Ltd), and Aiesec In Vietnam.
How can I contact Trang Dang?
You can use AeroLeads to view verified contact signals for Trang Dang at FPT Smart Cloud, including work email, phone, and LinkedIn data when available.
What schools did Trang Dang attend?
Trang Dang holds Japanese Styled International Business, International Business In Japanese Style from Foreign Trade University.
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