Head Of It Projects
CurrentLed end-to-end IT project delivery, including RFPs for Service Management Systems and Outside Plant Systems (OSPs), from initial requirements gathering to successful completion and implementationManaged the implementation of Salesforce and Zuora, ensuring seamless integration with existing systems and delivering on both customer and business needs.Directed a complex data migration project across multiple international entities, successfully migrating data for over 200,000 clients with high accuracy and minimal disruption.Budgeted, prioritized, and planned IT projects, ensuring efficient resource allocation, cost management, and timely delivery within organizational objectives.Collaborated with cross-functional teams and external vendors to deliver high-impact IT solutions that enhanced business operations and improved service delivery.