• Designed and implemented tailored training programs, collaborating with stakeholders to create scalable, customer-centered resources that support best practices and operational goals.• Managed LMS content (Litmos) to streamline training and drive profitability.• Collaborated with content teams and subject matter experts to develop and maintain eLearning modules tailored to the unique needs of internal and external stakeholders.• Coordinated training delivery and support through CRM and project management tools, facilitating effective communication and organizational efficiency in LMS usage.• Led professional development sessions both virtually and in-person, including role-playing exercises, presentations, and assessments, to ensure learning objectives were met.• Troubleshoot and optimize Litmos LMS to ensure seamless user experiences, proactively identifying and resolving issues to support effective training and learner engagement.• Design and develop comprehensive manuals, training tips, and support documents to guide users through system updates, platform changes, and training processes, ensuring clarity and ease of adoption across the organization.• Collaborate with Litmos experts to lead the LMS rebranding initiative, designing and implementing training programs that align with the new branding and enhance user engagement and platform adoption.

• Founded Game Time IEP to provide specialized support and advocacy for families navigating the IEP process, ensuring equitable access to educational resources and tailored services for students with diverse needs.• Led comprehensive IEP coaching and consultation sessions with parents, empowering them to understand and advocate effectively within the IEP framework, while facilitating collaboration between families and educational teams.• Developed and delivered professional workshops and resources for parents and educators, focusing on best practices in IEP development, student-centered goals, and strategies for fostering inclusive and supportive learning environments.

• Lead continuous improvement initiatives by engaging key stakeholders, facilitating strategic planning sessions, and delivering tailored consultation to support organizational goals and instructional best practices.• Providing hands-on, targeted coaching and support to educational leaders and stakeholders to drive implementation of tailored communication, training, and support plans that aligned with institutional goals and LMS objectives.• Lead the design and delivery of virtual professional development (and technical assistance) for educators, creating dynamic learning programs and optimizing virtual learning tools (e.g., Zoom, Microsoft Teams) to elevate instructional effectiveness.• Partnered with educational organizations to implement instructional priorities that promote inclusive, multilingual, and culturally responsive learning environments, fostering greater community and student engagement.• Facilitated advanced professional development workshops that model effective coaching and leadership techniques, empowering educational leaders to enhance team development and instructional quality.• Collaborated with key stakeholders to develop and execute comprehensive communication, training, and engagement plans, ensuring alignment with institutional goals and the effective adoption of digital learning tools.• Improved professional development satisfaction by 70% through tailored training strategies and effective use of virtual learning platforms.

*Designed a training program for adult learners to improve the effectiveness of facilitation, monitoring, and feedback, boosting organizational outcomes by 10%, the 7th-highest growth in the institution. -Curated content and customized implementation through detailed phases by outlining expectations. - Facilitated face-to-face training that included components of experiential learning and generative learning. -Formulated rubrics to ensure consistent implementation and conducted employee observations and review sessions to assess performance metrics & criteria, earning positive evaluations from upper management. *Designed and delivered a training program for adult learners to improve team uniformity by 80% by developing a system to monitor new program implementation. -Instituted an employee coaching plan for continuous yearly improvement by partnering with SMEs to strategize training and delegate performance evaluations to team leads. -Observed staff while delivering new program methods, providing real-time mentorship and immediate, actionable feedback to incorporate before the next observation.*Facilitated and enhanced new employee onboarding and attained an attrition rate of only 3%. *Streamlined transition from in-person learning to virtual learning during Covid by designing training for 70+ direct reports on effective use of video conferencing products and facilitation skills, improving student engagement.*Supervised and trained adult instructors and SMEs to ensure the quality and consistency of training programs.

*Supervised and trained adult instructors and SMEs to ensure the quality and consistency of training programs. *Evaluated curriculum in collaboration with SMEs to determine key content and used KPIs to drive organizational performance.*Conducted data system studies and root cause analyses to identify barriers to growth and compiled user-friendly charts and graphs to help facilitate meetings with stakeholders, measure progress, and assess needs.*Inspected organizational training methods and adjusted delivery of training courses to rectify issues, increase efficiency and exceed training goals.

*Formulated a program improvement plan for a failing organization and drove an increase in outcomes from 18% to 36% and then 55% in 2 years. -Measured and evaluated adult training programs, identifying opportunities for improvement and innovative revisions. -Ensured needs assessment and instructional/learner analysis aligned with program objectives and organizational goals. *Facilitated traditional, online, and hands-on training for over 80 employees to promote effective tailored learning by gathering feedback from SMEs to devise new training materials targeted at current needs.

*Revamped training program due to implementation failure earning scores of “exceeded expectations” on all metrics. -Monitored and evaluated KPIs and reported metrics to key stakeholders. -Coached new hires and orchestrated goal-focused systems to enhance staff development and productivity, and recorded and documented training to facilitate consistent performance in future courses.

-Gathered feedback from cross-functional teams to devise new training materials targeting current needs.-Assessed skill gaps for employees and coordinated workshops to address needs and promote the company mission, helping drive a 12% improvement in organizational outcomes. -Provided recommendations for process improvements and discontinuation of ineffective or outdated practices.