Tim E. Email & Phone Number

Lubbock, Tx, Us

Lubbock, Tx, Us

Lubbock-Levelland Area

Lubbock, Texas, United States

Designed, directed, and managed end-to-end security, surveillance, access control, and physical security projects, from planning to execution, ensuring on-time and within-budget delivery.Held Texas Security Licenses: Alarm System Installer/Sales (#51076801), Designated Officer/Primary Company Representative (#51076802).Led a multi-state team of Security Technicians, optimizing productivity and emphasizing service quality.Developed and implemented innovative solutions, including unique custom sensors, enhancing the division's offerings. Partnered with Evolv Technology to install the first ever Evolv Weapons Detection System in a financial institution.Created new Standard Operating Procedures (SOPs), streamlining processes, and ensuring consistent service quality.Fostered relationships with new vendors, incorporating innovative technology solutions into financial institutions' infrastructure.Managed quarterly inventory for technicians and warehouses, maintaining operational efficiency.Oversaw physical security items' procurement, transportation, and installation, achieving cost savings through contractor management.Interviewed potential hires before formal HR interviews, demonstrating leadership in talent acquisition.Designed and maintained floor plan drawings using Microsoft Visio and Bluebeam, contributing to efficient project execution.Attended regular meetings with the FTSI Leadership Team, contributing to strategic decision-making.Managed the FTSI access control system, ensuring compliance and efficient access management.Collaborated with clients to define project scope, requirements, and schedules.Coordinated installations, maintained customer relationships, and upheld compliance with agreements.Participated in leadership meetings, contributing to operational decisions and strategy.Highlight: Demonstrated leadership in directing projects and contributing to client satisfaction and project success

United States

Researched new products for security.Attended all project and management meetings.Worked closely with the sales team.Ensured timely responses to all emails and phone calls within 2 hours.Reviewed and approved all cost analysis forms and estimates for security relatedprojects.Partnered closely with clients to define project parameters including scope,requirements, and project schedule.Provided install and service support for all alarm, video surveillance, access control,intercom, and alarm monitoring solutions for current and new customers in theservice areas.Assisted in the troubleshooting and repair of video, intrusion and access control system failures.Effectively diagnosed systems both remotely and on site.Interacted with customers in a professional manner to cultivate positive customerrelationships.Communicated and escalated service issues to service team.Communicated with the communication center with opening/closing information pertainingto service calls.Communicated with management as to the needs and actions taken or to be taken tocomplete projects in a timely manner.Communicated closely with project management and electronic security department.Heavily involved with new system configuration and implementation.I was responsible for handling service calls in compliance with client contractualagreements.Completed all necessary paperwork in proper service systems in a timely manner to ensurereal time communication is shared with the team. Communicated to uppermanagement any service items requested by the customer to ensure it falls in linewith the signed service agreement.Responsible for maintaining the warehouse as needed.Perform preventative maintenance duties as assigned and complete as requiredby customer service agreements.Traveled out of town for projects as needed.

Lubbock, Texas, United States

Sold, installed, and serviced both residential and commercial low voltage alarm systems as well as camera systems.Performed installation, troubleshooting, service, and upgrades of commercial networks including I.P. camera systems operating over VLAN’s.Installed commercial Access Control Systems – specifically Magnetic Locks, Electronic Strike Locks, REX’s (Request to Exit) both motion and push button, as well as keypads and card readers.Assisted in the project management and installation of products at large construction sites.Was responsible for both starting and finishing installations, as well as walking on and finishing jobs other people started.Drove and was responsible for company truck to and from job locations and to and from home.Hold Private Security License in the state of Texas.

Lubbock, Texas, United States

Delivered effective and efficient troubleshooting of Apple mobile devices, computers, software such as iTunes and iCloud for Windows.Ninety-eight percent customer satisfaction rating according to the rolling 6- and 12-week metric reportsStrictly adhered to Apple Privacy and Security policiesKept abreast of up-to-date policies and knowledge base articles.Assisted customers with setting up hardware repairs locally as well as shipping them.I also explained and recommended the Apple Care service agreement options.I worked independently from home, very disciplined.Received extensive ongoing training on new products, services, and soft skills to psychologically assist the customer feel more at ease and relaxed as well as resolving physical issues.

Lubbock, Texas, United States

Performed light Network Administration for the newly installed machines for the users: Login issues, Password re-sets, email login. Provided firsthand administration and maintenance of other associated network equipment.Installed and configured computer equipment software with required software policies and standards. Supported Printers and Print Management. Performed hardware and software installation and provided high-level customer care, training, and technical support. Troubleshooted, researched, diagnosed, documented, and resolved technical issues in Windows9x, XP, 7, Server 2008, MS Office, Outlook email setup, interior proprietary software, and LAN/WAN connectivity issues.Suddenlink was bought by Altice 2 months after I started, and decided to out-source technical support. I accepted their severance package and moved on to bigger and better things.

Managed day to day business functions including marketing, client acquisition, repairs, and modern designs and installs. Created a gradual yet steady business plan to ensure long-term company growth. Created and designed company website Designed an expansive marketing technique.Provided unmatched client service including phone, email, remote, and on-site training.Repaired failed networks as well as created new ones including VPN’s.Repaired failed devices including network servers, desktops, laptops, tablets, and mobile devices.

Dallas, Tx

• Focused completely on developing and enhancing my relationship with God• Enforced all rules and regulations of the mission• Coordinated, cooperated and communicated with agencies in a positive, effective, and professional manner• Accepted crisis referrals and made appropriate arrangements• Conducted intake and followed preventative procedures with all individuals entering the facility during the shift• Provided supportive services to residents as needed/deemed appropriate to support their goals towards self-sufficiency• Completed required documentation during scheduled shift• Assisted all donors with the completion of a donation form• Assisted with meal preparation including all aspects of the kitchen, monitoring temperature in freezer, dry storage areas, labeling food, and cleaning• Assigned residents appreciation tasks, provided instruction/education if they had difficulty completing their task and monitored to ensure task completion• Cleaned common areas of the building, emptied rooms, made beds, washed linens and ensured that the outside of the facility was presentable• Maintained assignment sheets and other resident records such as service reports and chore lists• Attended daily classes focused on The Word of God• Discipled one on one with other disciples, clients, and chaplains• Learned extreme self-discipline and focus• Worked very early mornings and evenings accomplishing duties to take care of 305 homeless men that come in every evening and leave early every morning. Including managing 25 other disciples to ensure the homeless program ran efficiently and smoothly every day.

Richardson, Texas

• Assisted in managing and maintaining all assigned tasks and coordination with Glow Project Managers, ensuring aggressive management of timeline, client communication and follow-up, proactive risk mitigation, fiscal management, client expectation, and issue management.• Applied company methodology and enforced project standards.• Over-looked the production, testing, analysis, optimization, and enhancement of radio frequency cellular networks• Created and executed project work plans, and revised to meet changing requirements• Trained network testers for their roles in the engineering process• Reviewed deliverables prepared by team before passing to client.• Help ensured projects were executed within quoted labor hours and profit margins.• Traced and reported team hours and expenses on a weekly basis to supervisor.• Determined appropriate revenue recognition, ensured timely and accurate invoicing and monitoredreceivables for project managers.• Assisted in managing all details related to product shipments and required project equipment.• Assisted Manager of Project Management, Glow Network Project Managers, Integration technicians and Design Engineers as needed throughout the process.• Created very detailed reports for both clients and team members

Richardson, Texas

• Simultaneously managed multiple crews and teams undergoing multiple projects.• Carried multiple projects from pre-development through close-out.• Heavily focused on maintaining strong client relationships.• Created and executed project work plans and revised as appropriate to meet changing needs and requirements.• Maintained an accurate record of all expenses and verified expense receipts.• Prepared a schedule for contractor invoices to be paid and coordinated with the finance team to ensure they are received.• Coordinated with PM's to receive PO's in a timely manner.• Fast / Gigabit Ethernet, Networking Protocols, Router Installation & Configuration.• Monitored network operations and resolved moderately complex network monitoring problems.• Accessed local systems to test, troubleshoot and turn up customer services.• Was responsible for asset management.• Operated and maintained tools, test sets, and electronic equipment.• Ensured that all projects were done correctly, on time, and with the utmost quality.• Supervised multiple teams and handled all issues promptly and efficiently.• Discovered new ways and tactics to increase speed and efficiency.• Planned, designed, implemented, and tested new cellular phone networks for the world’s largest cell networks.• Generated detailed reports for clients and uploaded them to client’s servers per requests.• Hands on with routers, switches, patch panels, and cabling to reach signal where needed.