3rd Level Tech Support for Amsys Innovative Solutions serving clients worldwide with a focus on Houston based global companies

• Maintained and Supported Windows Server 2008, 2012 and 2016 Systems; both physical and virtual• Complete Active Directory administration using ADUC for User and Group account setups or disables• Supported and maintained MS Exchange Server 2010 along with complete end user administration including Unified Messaging integration to Cisco Call Manager• Maintained 3 Cisco Call Manager servers (Publisher, Subscriber and Presence). Duties included new device/line setup for end users, Cisco Jabber IM setup/support and call routing maintenance as needed• Configured and managed 5 Dell EQL SANs and 1 ZADARA SAN• Managed and maintained clients VMWare Infrastructure which included Production, VDI and DR environments1. Consisted of 9 Physical hosts- 3 Production, 4 DR and 2 VDI2. Production environment- VCenter 6.0 Server, 51 App Server VMs3. VDI environment – 2 VMWare Horizon View App Servers, 2 VMWare Connection servers, 2 VMWare RDP and 2 VMWare Security Servers 4. Designed, created and deployed both Hosted Apps and Virtual desktops for cross platform remote access 5. DR Environment- Maintained 5 Quest Rapid Recovery VMs that provided onsite and offsite replication• ProofPoint email filtering end user setup and support• Configured and monitored Sentinel IPS appliance• Maintained Godaddy and Network Solutions DNS records and SSL Certificates for city websites • Maintained and supported Exacqvision and SigmaX IP Camera servers for 74 IP cameras across various city facilities • Created/Updated technical and self-help documentation for both peers and end users• Part of On-Call rotation that provided 24 hour, on-call emergency support for all Blue Iron customers

• Lead on CygNet Server/Alerting standardization project which cut down daily alerts from over 80 per site to less than 20 by adding additional data fields to the alerts• Standardized critical system services being monitored and the types of monitoring used based on specific service types• Created a baseline of Monitoring Thresholds based on server capacity• Created a standard set of CygNet Server Health monitoring points• Standardized CygNet User Groups and Naming Conventions and Access Rights based on the new groups• Standardized Cygnet Service ports, CygNet services and backup times and paths• Created Server Health Point Creation Template to insure monitoring point consistency when new drilling sites came online

• Provide all IT related hardware required or requested by the various customer support teams across Anadarko- both locally and globally. • Receive, check in, asset tag and document all Anadarko IT related hardware for all of their locations worldwide. • Responsible for imaging of all 64 bit Windows desktops, laptops and Linux workstations. • Maintained and documented the inventory of all in stock hardware, and compiled a weekly inventory report listing all IT related assets. • Responsible for working with vendors to get all warranty work for Dell and HP completed. • Assist the Customer Service team with 3rd level hardware support when they have issues they cannot resolve. • Responsible for maintenance, upkeep and tracking of all of the loaner IT equipment.

Provide 2nd level support for all of Anadarko's employees worldwide. Use various remote access tools including NETOP, LYNC and Remote Desktop to resolve support issues on customers PC’s, worked all type of technical issues including both application and OS problems. Supported systems include Windows 7, Windows XP, various IoS versions, MS Office 2003, 2010 and 2013, Citrix based applications, both virtualized and locally installed applications. Provide support for over 500 software titles, both COTS and custom exploration applications.

Provided IT support for a 6 week project for Hess Petroleum's 64 bit computing group relocating approximately 350 users to their new office. Setup HP Thin Client and Evertz Video Transport Systems for remote connectivity in all offices. Setup and verified remote connectivity. Provided post-move IT Desktop support for all end users as they moved into their new offices.

CGI Technologies, Team Lead Desktop Support Group Assigned to the Air Liquide account, Houston, TXProvide desktop and server support for Air Liquide North American Headquarters in the Galleria. Responsible for CEO, CIO and all Senior VP level technical support, including after hours. Responsible for all machine Windows XP image file creation/updates for all supported client hardware platforms (Dell) using BART PE and Symantec Ghost. Insure Application and OS interoperability and resolve any issues related to this. Maintain all data and application servers at Galleria, 12th St office and West Little York office, including back ups using Symantec Backup Exec V. 9, 10 and 11.Remote Support for all end users and servers for all plants and personnel in Air Liquide’s Central Region using Remote Desktop and Dameware. Maintain current MS security patches for all servers and desktop images and resolve any issues related to patching of systems Provide support for Mobile Express VPN client . Provide video support for life size Video Conference equipment in several locations throughout building. Provide antivirus remediation using SEP 11 and MS Security Essentials on client platforms. Provide inventory control using Dell Computrace tool. Tracking of all work orders using Remedy .

Provide desktop support to all Calpine employees across their Eastern region. Responsible for all XP images for entire line of Dell desktops and laptops used by Calpine. Provide desktop support to all Calpine employees across their Eastern region. Complete hardware, software and IP phone setup for the end users. Setup phone accounts using Cisco Call Manager. Setup and configuration of Cisco IP Communicator software on end users laptops. Remote software installs and troubleshooting using Remote Desktop and Dameware.. Create and modify ghost images for deployment using Symantec Ghost. Setup and configure BES accounts and support users using Blackberry Server Manager.

Complete end user support for Perfect Commerce Woodlands office. Setup accounts using AD and phone accounts using Cisco Call Manager. Responsible for all desktop and phone setups. Windows 2000 Server backups using Veritas. Monitor mail sweeper and correct rules as needed. Setup IP phones and accounts for end users on Cisco IP phones.

Provide desktop support to Calpine employees across their Eastern region. Complete hardware, software and phone setup for the end users. Remote software installs and troubleshooting. Creating, modifying ghost images for deployment. Antispyware and antivirus support for all end users.

Provide desktop Support/Administration to approx 100 Win 2000/Office 2000 desktops. Responsible for new employee ID creation/setup in AD. Maintained Nortel Telecom 61 C switch and configured new users. Setup new phones/accounts for users. Monitor mail sweeper. Responsible for all desktop hardware/software issues.

Assigned to Entergy account, The Woodlands.Provide Network/Desktop Support for all Entergy Western Region employees/contractors in Conroe; Sommerville and Duncanville Offices. Includes support and maintenance of all servers, desktops, peripheral equipment and related software.

The Woodlands Assigned to Western Region Support. Provide Network/Desktop Support for all Entergy employees/contractors in Conroe; Sommerville and Duncanville offices. Includes support and maintenance of all desktops, servers, peripheral equipment and related software.

Provide 1st and 2nd level support for all calls to IT Helpdesk. Webmaster for Helpdesk web page. Responsible for web based job aids for help desk. Lead on Remote Access helpdesk training initiative. Lead on web-based Outlook Training and on line helpdesk documentation, and also responsible for using Robo-Help to create online and web based Helpdesk Procedures manual.

Assigned as part of on-site support team for 1100 users, located at four Mid County Huntsman Corporation Chemical Plants. Responsible for complete end-user support from desktop to server.

Provided Help Desk Support for Entergy's employees over a four-state region.

Supported over 50 retail sites, including maintenance of all POS equipment. Mainframes, line printers, scanners and related peripherals.