Ty Howell De Winkle Email & Phone Number

Grand Rapids, Michigan, United States

- Manage the Customer Education Team as the group develops educational content for use with product onboarding, customer support, and feature adoption.- Provide organization, clarity, and accountability for all team projects and deadlines.- Continuously improve the various learning experiences that support customers at each stage of the TraceGains customer journey.- Report on metrics associated with software tools including, but not limited to, learning management system (LMS) and webinar platform.- Manage the growing inventory of content, platforms, and learning modalities.

Westminster, Co

- Delivered high value, on-demand product training; using innovative delivery techniques to create engaging learning experiences- Tested, assessed, and measured effectiveness using Net Promoter Score (NPS) surveys, and other mechanisms to constantly improve value based on feedback.- Constantly improved curriculum and delivery mechanisms to make content timely and high value.- Acted as a brand and culture ambassador to support internal engagement.- Supported learning program logistics including scheduling, promotion, and rehearsal.

Westminster, Co

- Consulted with clients as a Trusted Advisor to assist with implementation of Software as a Service (SaaS), training, and customization of the product to suit clients’ business needs.- Maintained professional relationships both remotely and in-person by conducting business reviews, identifying expansion opportunities, and facilitating sessions in an in-person classroom environment.- Collaborated with internal, cross-functional teams, including Finance to keep customers use in-line with their contract and Development to shape the product.

Westminster, Co

- Configured, implemented, and customized software based on client needs as a member of the technical group of the Customer Success team.- Assisted in maintaining clients’ sites by creating templates to read evolving documentation.

Denver, Co

- Assisted Coloradans signing up for health care under the Affordable Care Act during Open Enrollment.- Acquired knowledge on insurance and tax credit information in order to be an advisor.

Carmel, In

- Provided support to former students of the school who were at risk of defaulting on their loans.- Connected students to loan counseling and other programs to manage their student loans.- Created cases to follow up with students to help measure their success and ensure accountability.

Daleville, In

Lexington, Ky & Anderson, In

Muncie, In

Bachelor Of Science - Bs, Interpersonal Communication Studies

Bachelor Of Science - Bs, Sociology