• Collect patient balances and handles financial assistance documents that are more complex in nature.• Obtain client information by answering telephone calls; interviewing clients; verifying information.• Solve problems of limited complexity and refers more complex issues to higher levels.• Research and resolve questions of limited complexity in nature.• Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.

• Analyzed survey data collected from patients to identify trends and patterns, providing valuable insights for process improvement initiatives.• Leveraged data from technical positions to identify trends and areas for product enhancement, contributing to the continuous improvement of the company's offerings.• Developed comprehensive training work instructions, ensuring clarity and consistency in processes and procedures for employees.• Assumed responsibility for managing and resolving escalations, effectively addressing customer concerns and ensuring satisfactory resolutions.

• Responded promptly and accurately to customer technical inquiries through phone calls, chat messages, and emails, demonstrating excellent communication skills and empathy towards patients, their support persons, and healthcare professionals.• Documented all customer interactions in a Client Relationship Management (CRM) system, ensuring comprehensive and accurate records.• Answered questions and troubleshooted issues related to the use of Tandem's insulin pump, software, integrated mobile app, online t:connect patient portal, and integration with CGM medical devices.• Recorded accurate and thorough documentation of customer contact calls and emails within the CRM system, utilizing training materials and process flow charts.• Ensured work was performed in compliance with company policies, including Privacy/HIPAA and other regulatory, legal, and safety requirements.

• Prepared and baked a variety of baked goods, including bread, pastries, cakes, cookies, and desserts, according to established recipes and guidelines. • Adhered to health and safety regulations, including proper handling and storage of ingredients, maintaining a clean and organized work area, and following food safety protocols.• Assisted customers with inquiries and provided product recommendations, showcasing your knowledge and passion for baked goods.• Worked effectively as part of a team, communicating and collaborating with other bakery staff and store personnel to achieve departmental goals and provide exceptional customer service.

• Conducted quality control checks on all products made in stores and at the commissary, ensuring adherence to standards of using fresh ingredients, avoiding added hormones, GMOs, and promoting all-natural products.• Traveled to multiple stores across Texas to monitor and maintain product quality, providing support in picking up and delivering necessary items as required.• Played a key role in the expansion of the grocery chain by actively participating in the opening of new stores across Texas.

• Successfully managed the operations of a 24,000-square foot building, overseeing day-to-day activities and ensuring smooth functioning.• Demonstrated strong customer service skills by actively interacting with customers to ensure their satisfaction and address any concerns or issues.• Utilized Excel spreadsheet to accurately calculate and record daily sales figures during store closing procedures.• Personally manage escalations from your direct reports, and follow a methodical escalation process to management.• Served as a trainer for franchisees, sharing expertise and knowledge to facilitate their successful operation.• Conducted training sessions for upper-level corporate managers, including District Managers (DM), Assistant General Managers (AGM), General Managers (GM), Vice Presidents (VP), and Presidents (P), contributing to their professional development.