Tyler Smith Email & Phone Number

North Billerica, Massachusetts

• Resolved customer issues on phone and through email via Salesforce cases
• Performed cleanup of Salesforce cases as needed
• Assisted other departments with data entry needs

Wilmington, Massachusetts

• Make outbound cold calls using CCDC to potential donors of used clothing
• Inform customers of acceptable donations and pickup process and schedule any willing donors
• Assist in training new hires as needed

Waltham, MA

• Through Robert Half
• Worked with project management and sales to set up projects in Open Air
• Created and submit invoices and process payments with customers
• Completed database management and other Finance tasks as needed

Waltham, MA

• Through Robert Half
• Resolved customer questions and issues that occured as a result of new billing system
• Received and processed high volume of incoming phone calls and emails from customers
• Used Netsuite and Quickbooks to verify accuracy of customer billing
• Worked with Sales, Revenue, and other teams to resolve customer’s problems

Acton, MA

• Through Robert Half
• Process incoming worker’s comp utilization requests into a database and assigned to nurses
• Communicated with adjustors and providers to both give and receive critical information
• Multitasked customer service with database management in fast-paced environment

Bachelor Of Science (B.S.), Resource Economics, 3.37

Activities and Societies: UMass Hoop Band, UMass Marching Band, Experimental EconomicsMinor of Mathematics

Education record

Activities and Societies: Concert Band, Track Team, Drama