Tyler C. Email & Phone Number

Fort Collins, Co, Us

Denver, Colorado, United States

Supported customers with investigating and troubleshooting monitoring data within their hybrid-cloud environments, while maintaining 98.8% satisfaction rating with customer engagements over the last 6 months. Organized and lead calls to consult customers on how to best monitor their digital infrastructure. Aided in reducing time to first value (TTV) for new customers, and working with existing customers to define and achieve their goals.

Denver, Colorado, United States

Successfully completed a six month training program preparing for the Technical Product Specialist role. Managed concurrent live chat tickets, providing timely assistance to customers with product-related queries. Coached customers on optimal product usage, offering guidance, and troubleshooting to ensure a positive user experience. Refined skills in various technologies commonly used in modern, hybrid-cloud environments such as Kubernetes, Helm, Ansible, AWS, Jenkins, Helm, and JavaScript. Collaborated with customers to craft compelling visualizations for data, enhancing their ability to derive actionable insights.

Fort Collins, Colorado, United States

Performed vulnerability scanning on critical web applications to aide in remediation efforts. Documented and organized findings into reports for other departments to prioritize critical security vulnerabilities. Lead a server migration effort across disparate operating systems to help promote availability and efficiency of servers. Planned and collaborated with different departments within the organization to implement SSO for back-end web applications.

Handled and analyzed email tickets from users of the Ibotta mobile app to help promote a rewarding and positive experience. Investigated user problems to quickly and effectively provide solutions, and communicate with senior team members in order to help document and note frequent pain points and bugs.

Castle Rock, Colorado

Effectively communicated with customers and coworkers to efficiently provide customized meals.

Highlands Ranch, Colorado

Assisted in teaching novice students programming and computer skills. Responsible for grading student assignments for Intro to Computer Science class.

701 Prairie Hawk Dr, Castle Rock, Co 80109

Assessed cybersecurity threats on web applications. Developed skills with multiple Linux distributions. Established bash scripting capabilities. Learned passive reconnaissance techniques in penetration testing.

Bachelor'S Degree

Education record