Tyler Hayes Email & Phone Number

Houston, Texas Area

Supply customers with an extremely high quality German metal cutting band-saw blade (Eberle), and continue to manage these accounts beyond the life of their service with Angelina American. Other task are to properly operate band-saw blades in specific applications, provide helpful information to saw operators, provide technical support, help maintain current customer relationships, and learn new technologies in the Metal sawing field.

Houston, Texas Area

During my deployment to Egypt as part of the Multi National Forces and Observers (MFO). I was the lead Duty Investigator on over 40 potential Treaty of Peace investigations, which encompassed over 10 alleged violations between Israel and Egypt. I was assigned as the designated aircraft violation investigator, completed three highly dynamic and complex aircraft investigations within one week, and was lauded by the legal counsel for timely, detailed and clear products. I was the commander of the entire Northern Sector of the US Area of Operations, which had 60 personnel, 4 remote sites, and over $3 million in equipment, I ensured force protection upgrades were implemented across the sector and operating procedures were refined. I developed remote site common operational graphics, which provided the MFO with a tool for MEDEVAC, reinforcement, and egress operations. I also planned, coordinated, and executed troop, platoon, and remote site training events. I planned the Troop’s buddy team live fire exercise, and assisted in planning the Troop’s team live fire exercise, and marksmanship ranges. I ensured MFO vehicle recognition, MFO Battle Drills, and reconnaissance collective tasks were trained at remote sites. I planned, coordinated, and executed four major Troop training events that culminated with a team live fire, I fostered a tactical mind set required by Task Force Sinai and MFO senior leaders. I implemented a Troop vehicle recognition training program that raised vehicle recognition scores 150% and ensured Troopers met MFO standards of preparedness. In garrison (Monthly drills/2 week Annual Training), I am in charge of a platoon of 30 soldiers, assistant operations officer, and also the Fire Directions Officer for the Fire Direction Center.

Houston, Tx

Respond to all general line customer inquiries via phone, fax or e-mail by determining material availability, conformance to customer requirements, quoting prices, and providing a reasonable delivery commitment designed to obtain the customer's order or expanded order. Enter orders into the system and modifies or deletes as required. Read blueprints in order to enter quotes or orders for material processed in accordance with drawing specifications. Coordinate with customers, operations, traffic, outside sales, purchasing and sales management to expedite or troubleshoot customer orders. Understand and provide feedback to customers regarding operational capabilities and enhancements. Initiate telephone calls to customers and potential customers to solicit purchases of stock or to follow-up previously quoted business opportunities. Handle customer calls relating to complaints on orders by investigating the basis of complaint, referring problems to appropriate personnel, recommending action to rectify problems, and following up to ensure resolution. Act as a technical and market resource by counseling and advising customers. Arrange for outside purchasing of materials and services to fill customer orders or items not in stick, or not normally stocked and/or used. Utilize creative and innovative sales techniques to increase sales volume. Cultivate a strong product and market knowledge, as well as knowledge of the customer’s business and end use of material. Seek opportunities for product conversions, and for value added selling. Conform to company ISO and corporate procedures. Perform other related work as assigned including occasional travel with outside sales to visit a customer of vendor.

Houston, Texas Area

Set up and operated power saws to cut and trim metallic and nonmetallic work pieces according to specifications. Selected and installed blades on the machines, using hand tools. Set controls to adjust speed, feed rate, and blade tensions. Positioned guides, stops, holding blocks, or other fixtures to secure and direct work piece, using hand tools and measuring devices. Scribed reference lines on material as guide for sawing operations, according to blueprints, templates, sample parts, or specifications. Mounted work piece in holding device, manually, or using crane. Operated saw to cut along scribed lines, and verified dimensions of finished work piece, using measuring devices.

Houston, Tx

I was responsible for the sale of integrated communication structure to small-to-medium business customer. Developed relationships with individual businesses and the community, and positions the Comcast brand as key components of the sales strategy, and keeps with Comcast's touchstones.Assisted with the creation and delivery of face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Promoted the sale of bundled products to ensure the optimal solution for the customer. Sold with goals of exceeding departmental, financial, and unit targets. Stayed above of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace. Generated new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customerreferrals, and partner relationships. Assisted with developing sales territory, including cultivation oflocal business partnerships and organizational affiliations. Retained customer base by delivering on the Comcast Credo. Ensured a superior customer experience. Maintained and built customerrelationships to drive customer retention; works with internal teams to ensure operational and service levels meet and exceed customer expectations through strong customer service orientation and excellent follow up skills.

I managed a team of five part-time employees, kept up with daily paper work, maintained the stores appearance, performed audits, sold the product, and trained all new hires.