Spearheaded the development and optimization of the Client Onboarding Process across multiple software platforms, including Track & Trace, Geotab, and Trakopolis.Oversaw the implementation and enablement of new client accounts across the US and Canada.Administered Gainsight to design and automate onboarding workflows, establishing KPIs and clear success criteria for client onboarding.Served as Salesforce Admin to efficiently track onboarding progress and performance.Delivered live, one-on-one client training sessions, averaging over 5 sessions per week.Created comprehensive training materials, including videos and resources for both new and existing clients.Managed the internal Learning Management System (LMS), enhancing employee training and development programs.

With a passion in staying healthy, I was able to take this on part time teaching 3 classes a week

Onboarded new clients to the GoTab system, providing comprehensive training on system usage.Conducted weekly training demos for new users and those transitioning into roles utilizing GoTab.Tracked and analyzed financial reports for chargebacks, implementing strategies to improve win rates.Maintained a high level of responsiveness and dedication to maximizing productivity.Demonstrated strong troubleshooting skills, resolving client issues promptly.Successfully managed projects from initiation through to completion.

With a passion in staying healthy, I was able to take this on part time teaching 2 classes a week.

Assist with the onboarding of new members of sales force to the company by taking them throughthe 15-hour training process and helped them develop a plan to complete theirtraining quickly and efficiently. Developed training programs with my team to help learning and adoption of new procedures get in place quickly and efficiently. Worked with a LMS (Litmos).

Organize and floor manage our yearly Stylist Conference (700-1000 attendees) 2years in a row as well as our top sellers' conference (200 attendees) 3 years in arow and helped transition both events to virtual as the pandemic hit by runningregistration and working with production companies to execute a the highest levelevent. Manage multiple product launches live streams throughout the year, acting asmanager, production and host.

Product Specialist - Fit & Styling. • Served as a friendly, hardworking, and punctual employee.Organized and prioritized work to complete assignments in a timely, efficientmanner. Worked well in a fast-paced and rapidly changing environment. Worked to achieve high customer satisfaction rates by providing optimal customerservice and creative solutions. Provided superior customer service to clients by addressing all questions and concerns. Worked with Customer Service and Product Development departments to enhancethe overall customer experience.

Local Charity Fundraising Organization with a focus on programs and other non profits that help people in the North Texas community living with HIV/AIDS

Coordinating Appointments and Shift Supervisor for the clients and stylist.