Tyra Mitchell Email & Phone Number

Washington D.C. Metro Area

 Demonstrated capacity to provide comprehensive support for management staff, including managing and coordinating projects and processes in support of effective station operations.  Established an excellent track record of accurately maintaining detailed records, generating reports, coordinating events, meetings, and multi-tasking in a fast changing atmosphere Streamlined administrative processes to improve accuracy and efficiency and achieve overall organizational objectives. … Show more  Demonstrated capacity to provide comprehensive support for management staff, including managing and coordinating projects and processes in support of effective station operations.  Established an excellent track record of accurately maintaining detailed records, generating reports, coordinating events, meetings, and multi-tasking in a fast changing atmosphere Streamlined administrative processes to improve accuracy and efficiency and achieve overall organizational objectives.  Improved office efficiency, file retrieval time and customer service by revamping previously employed filing system.  Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. Received praise from management for taking the initiative to streamline office operations Voluntary facilitated development of office operations manual to train and serve as a go to component for new administrative personnel.  Monitor Operations budget of $25 million while decreasing office stationary cost by and provide expense status tracking report to Senior management  Volunteered for Amtrak Customer Service training and Project Management Cert course Show less

Washington D.C. Metro Area

 Identified areas of improvement in procedures and business processes and delivered strategic recommendations to senior management on key issues Maintained business relationships with foreign partners in France, Germany, England, Denmark, and India to obtain and reciprocate reduced rail fare privileges for employees traveling abroad Provided customer service to Employees nationwide with traveling needs  Met support deadlines consistently• Built productive relationships… Show more  Identified areas of improvement in procedures and business processes and delivered strategic recommendations to senior management on key issues Maintained business relationships with foreign partners in France, Germany, England, Denmark, and India to obtain and reciprocate reduced rail fare privileges for employees traveling abroad Provided customer service to Employees nationwide with traveling needs  Met support deadlines consistently• Built productive relationships, resolved complex issues and won customer loyalty• Communicated information to Passengers concerning train delays and cancellations• Trained Employees to improve and develop their ticketing and customer service skills• Lobbied and succeeded in securing an additional position in first class lounge to provide efficient customer service for passengers • Officially commended for taking initiative, enthusiasm, tenacity, intense customer focus and dependability in performance evaluation. Show less

Pikesville, Maryland

 Increased Real Estate sales revenue by 25% in 2019 Demonstrated exceptional prospecting skills by generating a growing client base through aggressive marketing, increased social media presence and personal referrals from satisfied buyers and sellers Excelled in client development, customer follow-up and property management Intermediate contract negotiation processes, consult clients on market conditions, prices, , legal requirements and related matters, ensuring a fair and… Show more  Increased Real Estate sales revenue by 25% in 2019 Demonstrated exceptional prospecting skills by generating a growing client base through aggressive marketing, increased social media presence and personal referrals from satisfied buyers and sellers Excelled in client development, customer follow-up and property management Intermediate contract negotiation processes, consult clients on market conditions, prices, , legal requirements and related matters, ensuring a fair and honest dealing Cooperate with appraisers, escrow companies, lenders and home inspectors Develop networks and cooperate with mortgage lenders and contractors Familiar with federal housing programs and fair housing practices Participate in quarterly Live Baltimore events to create company exposure and educate prospective home buyers by providing literature and on spot Q & A Show less

Bachelor Of Science (Bs), Business Administration, 3.56

Associate Of Science (A.S.), Business Administration