The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with dealers and sales

focus on all aspects of inventory movement including product sales, re-stocking, and accounting for every item in the warehouse.

Keeping accurate records of discussions or correspondence with customers.• Providing help and advice to customers using your organization's products or services.• Communicating courteously with customers by telephone, email, letter and face to face.• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by Customer service clerks.• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.

work in the kitchen preparing food and at the front counter helping customers through the ordering process. Team member job duties include operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks.

Conducted cold calling and warm calling while promoting company image of professionalism, integrity, and quality. Initiated proactive outbound telesales calls to obtain new business from prospects. Recorded gathered information into database while moving prosoects along the sales cycle. Maintained professionalism and proper eitquette through all forms of communication.

Handled all the cash and credit card transactions within the store. Balanced cash drawer at the end of the shift. Sucessfully handled high volume sales.

Responded to 10,000 calls per day supporting Roadrunner Cable customers. Aided customers with broadband connectivity account provisioning, e-mail (Outlook, Outlook Express, Web-based e-mail), Windows configuration, and router (including wireless) setup. Supported all tcp/ip network configuration. Assisted Windows and Mac clients with e-mail implementations and reconfigurations.Selected Accomplishments:♦ Maintained a 89% productivity rate.♦ Resolved service calls within company's 15-minute goal.

Diverse responsibilities within this large, busy, multi-department organization. Took pride in providing excellent customer service. Hands-on experience in numerous departments providing a variety of services and needs. Responsible for beginning shift banks of $10,000 and organizing end-of shift monies and jackpots for turn-in.

Handled all cash and credit card transactions. Balanced drawer at the end of shift. Successfully managed high volume sales.