Tyrell S.B. Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

• Provide high quality levels of service and exceptional communication skills to diagnose reported issues; if an immediate fix cannot be deployed then provide an alternative solution to minimise business disruption.• Use simple to moderate SQL queries / scripts to analyse and resolve escalated issues from all departments within business and customers. • Identify core reasons for failure and supply appropriate solutions by liaising with relevant departments e.g. DBA’s, Developers, Business Analysts, Back Office, Project Managers and Finance.• Send out communications of major incidents to the business and participate in incident management meetings to prevent issues from re-occuring.• Administration of visual desktop environments using VM ware, active directory and citrix.• Administration of role based permissions with the use of Active Directory.• Monitor and update tickets on JIRA to update end user resolution.• Liaise and understand the needs of the business to escalate real time issues to third party application providers e.g. FIS via Service view and MasterCard.• Deployment of in house applications using Octopus deploy on a weekly / daily basis from agreed business changes. • Provide 1st / 2nd line desktop support for office users.• Report and troubleshoot telephony issues and escalate real time issues to third party providers e.g. Avaya.• Perform daily PCI security checks and report findings to IT Security for further investigation if required.• Provide research and suggested PCI compliant software e.g. Total Network Inventory Asset Management in order to retain PCI status.

London, United Kingdom

• Monitor and QA live sports from around the world. Football, Tennis, Ice Hockey, International Basketball among many others.• Provide fast and accurate customer service.• Learning all platforms and advanced troubleshooting of IMG streaming architecture. • First port of call with hardware and software issues that may arise.• Confirming schedule of all live events for the day. • Monitoring data and video streams for quality and timeliness.• Thoroughly documenting all events, issues and customer interactions.• Provide fast, accurate customer service on platform and live event questions.• Onboarding next day’s schedule of events, confirm for accuracy. • Hand off all content and responsibilities to next shift.

London, United Kingdom

• Provide product training on-site at client premises and remotely through conference/meeting software.• To ensure that clients understand all the features available to them and how these can help them achieve their business objectives.• Undertaking webinars and presentations.• Provide exceptional customer service & training on the software configured to clients’ needs.• Liaise with clients and internal teams in order to support client technical and process issues, including cross-selling and introducing other Pilat services to meet client needs.

• Provide customers and companies electrical design quotations within OFGEM’s regulated timeframe• To deliver a high level of customer service to customers in association with the company BMOC’s scores• Supporting our Technical Field Engineers for any queries they have whilst assessing in the field and to provide additional information is required.• Troubleshooting and reporting any noticeable issues with the new systems whilst in ‘Alpha State’ • Employee support and aftercare to assist with the newly implemented Portal system• Providing first line support as a ‘Super User’ to solve and log IT related issues for the Portal and new SAP systems• Acting as a first point of contact for customers to answer any questions relating to the quotation they received

London, United Kingdom

• Support the needs of the Sales Force in order to achieve maximum production. • To provide sales management counselling, motivation, recognition and educational support in their activities in order to assist our consultants in achieving their goals• Troubleshooting all issues relating to our consultants personal website set up, company web site errors and general communications are listened to and acted upon.• To be the first port of call for Sales Consultants and to represent the company in a professional and friendly manner.• Provide monthly quantitative data of consultant activity, personal commission and unit production for our company magazine.• Coaching my assigned unit of consultants and to ensure that they pass their assigned targets to reach directorship.• Presenting new business promotions and quarterly campaigns via presentations on stage at both our conference and seminar events.• Actively contribute to all outbound call requirements to support the Independent Sales Force.• To address and deliver presentations to our sales force regarding any new changes made through our training workshops• Acting as the ‘Super User’ for the personal website system and report any issues that are unable to be resolves to our IT team in Russia

London, United Kingdom

• To cold call (Telephone sale opportunities) to maximise new business.• To achieve daily and weekly targets of 65 points per day.• To be the first port of call for customers and so will need professional and friendly manner to deal with their various transactions and account enquiries.• Using a customised computer system, you'll be responsible for many of the bank's day-to-day routine and administrative jobs, working at the frontline to keep the branch running smoothly.• To build up a personal rapport with customers and establish professional business relationships in order to maximise sales.• Acting as the ‘Super User’ during the merger of the Lloyds Banking Group IT cashier systems for staff and management