Tyrell S.B. Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

• Provide high quality levels of service and exceptional communication skills to diagnose reported issues; if an immediate fix cannot be deployed then provide an alternative solution to minimise business disruption.
• Use simple to moderate SQL queries / scripts to analyse and resolve escalated issues from all departments within business and customers.
• Identify core reasons for failure and supply appropriate solutions by liaising with relevant departments e.g. DBA’s, Developers, Business Analysts, Back Office, Project Managers and Finance.
• Send out communications of major incidents to the business and participate in incident management meetings to prevent issues from re-occuring.
• Administration of visual desktop environments using VM ware, active directory and citrix.
• Administration of role based permissions with the use of Active Directory.

London, United Kingdom

• Monitor and QA live sports from around the world. Football, Tennis, Ice Hockey, International Basketball among many others.
• Provide fast and accurate customer service.
• Learning all platforms and advanced troubleshooting of IMG streaming architecture.
• First port of call with hardware and software issues that may arise.
• Confirming schedule of all live events for the day.
• Monitoring data and video streams for quality and timeliness.

London, United Kingdom

• Provide product training on-site at client premises and remotely through conference/meeting software.
• To ensure that clients understand all the features available to them and how these can help them achieve their business objectives.
• Undertaking webinars and presentations.
• Provide exceptional customer service & training on the software configured to clients’ needs.
• Liaise with clients and internal teams in order to support client technical and process issues, including cross-selling and introducing other Pilat services to meet client needs.

• Provide customers and companies electrical design quotations within OFGEM’s regulated timeframe
• To deliver a high level of customer service to customers in association with the company BMOC’s scores
• Supporting our Technical Field Engineers for any queries they have whilst assessing in the field and to provide additional information is required.
• Troubleshooting and reporting any noticeable issues with the new systems whilst in ‘Alpha State’
• Employee support and aftercare to assist with the newly implemented Portal system
• Providing first line support as a ‘Super User’ to solve and log IT related issues for the Portal and new SAP systems

London, United Kingdom

• Support the needs of the Sales Force in order to achieve maximum production.
• To provide sales management counselling, motivation, recognition and educational support in their activities in order to assist our consultants in achieving their goals
• Troubleshooting all issues relating to our consultants personal website set up, company web site errors and general communications are listened to and acted upon.
• To be the first port of call for Sales Consultants and to represent the company in a professional and friendly manner.
• Provide monthly quantitative data of consultant activity, personal commission and unit production for our company magazine.
• Coaching my assigned unit of consultants and to ensure that they pass their assigned targets to reach directorship.

London, United Kingdom

• To cold call (Telephone sale opportunities) to maximise new business.
• To achieve daily and weekly targets of 65 points per day.
• To be the first port of call for customers and so will need professional and friendly manner to deal with their various transactions and account enquiries.
• Using a customised computer system, you'll be responsible for many of the bank's day-to-day routine and administrative jobs, working at the frontline to keep the branch running smoothly.
• To build up a personal rapport with customers and establish professional business relationships in order to maximise sales.
• Acting as the ‘Super User’ during the merger of the Lloyds Banking Group IT cashier systems for staff and management