Tyrone Thomas Email & Phone Number

San Antonio, Tx, Us

United States

Highly Skilled Consulting Manager with 17+ years of experience in the procurement and supply chain industry. With a proven track record of success in delivering high-value projects and initiatives that have resulted in significant cost savings and efficiency improvements for clients.Expertise in a wide range of procurement and supply chain disciplines, including:Supply chain and procurement assessmentsCategory Management and Strategic SourcingProcurement strategy roadmap creation and capability developmentScoping, market, and supplier researchRFx (development, management, and evaluation)Supplier evaluation & selectionNegotiationsOperational improvement & innovationBusiness development and practice development effortsBenchmarkingClient ResearchEmployee DevelopmentManaging resources and managing client or internal projectsLeading teams of consultants, analysts, and other staff membersPassionate about helping clients achieve their procurement and supply chain goals. Skilled at building relationships and working collaboratively with stakeholders to deliver results.Thriving in a challenging and rewarding environment that utilizes my skills and experience to make a positive impact on the procurement and supply chain industry.

San Antonio, Texas Metropolitan Area

Co-Owner of Real Estate Rehab and Development company-Responsible for managing financials, material purchasing, project layout and delivery

San Antonio, Texas Metropolitan Area

- Acts as Chief Executive of the Operations account, partnering with clients to create and enable joint innovation vision - Leads an Outsourcing Trust & Safety Team to drive sales growth, expand footprint, ensure profitable delivery, and influence strategy through industry knowledge, innovation and thought leadership - Accountable for client satisfaction, partnership development, and successful external audits - Builds trust-based relationship and sets client expectations in conjunction with the client account leadership and manages expectations - Leverages Content Moderation industry expertise to augment delivery requirements - Drives incremental revenue growth through expansion or renewals of outsourcing work - Participates in client account planning, forecasting activities and manage operational/financial performance of the outsourcing contract- Sets and manages Outsourcing contract service level agreements, acting as delivery escalation point around client priorities and issues - Manages outsourcing change orders, service quality, and recovery plan - Responsible for overall financial plan for the account and annual Operations account plan - Achieves outsourcing sales, revenue and contract controllable income targets using the most appropriate principles, levers, and tools- Identifies new areas of automation to streamline daily activities and build efficiencies- Maintains organizational layout to adjust demand based on client volumes

San Antonio, Texas, United States

-Managed the creation and development of a document/website tool-Collaborated with cross-functional teams including engineering, design, and marketing to define and deliver product roadmap-Oversaw budget and created path for internal/external sale opportunities-Responsible for organizing future applications and progression of the tool-Defining and prioritizing product features and requirements based on business goals, customer needs, and technical constraints.-Working with engineering teams to develop technical specifications and ensure that product features are implemented correctly and on time-Tracking and reporting on key product metrics, such as usage, retention, and customer satisfaction, and using this data to inform product decisions.-Providing product training and support to internal teams, customers, and partners.

San Antonio, Texas, United States

- Oversees the development, creation, and facilitation of training materials for an undisclosed statewide help desk initiative providingsupport to the State Vaccine Management System - Leads a team of three training facilitators/coordinators who’ve trained over 205+ Helpdesk agents, resulting in a contract extension forwork through the end of the year.- Managed areas of impact, including onboarding training, creation/maintenance of training materials, videos and implementing systems- Marshalled the training of 127 agents in special 4-week startup and drove a one-month ramp-up per the client business requirement- Collaborates with Project Operations Lead to ensure strategic training flow and knowledge meet and exceed goals-Utilized operational metrics to build ongoing training updates and reduce training gaps that were identified- Mentored and developed two team members into SME's for the technical delivery and knowledge of the program -Utilized Power BI for Metrics and Salesforce for main program tooling, as well as AWS and Service NOW- Curated all documentation and ensured adherenceKEY ACCOMPLISHMENTS:o Created 50+ items of training material for the team and designed/implemented re-occurring mock call trainingo Designed, developed and implemented documentation, including slide decks, walkthroughs, demos, job aids and guideso Merged and re-skilled two individual help desk teams into a singular unit

San Antonio, Texas Area

§ Served as Training Lead and facilitator, collaborated with client team, on shore team, offshore team, and Client/Company leadership§ Served as an active leader in internal mentoring program training and coaching over 6 individuals§ Participated in process documentation and training discovery and conducted documentation and discovery in Platform Experience§ Researched/Detailed the client's process and policies covered and developed/implemented a training plan for agents at Tiers I and II§ Created and deployed a training curriculum to Tier II agents for content moderation programKEY ACCOMPLISHMENTS:o Operated as Marketing and Communication Affinity Group Lead, created/curated communications to be delivered to 25+ nationalchapters totaling 1000+ individuals and led a team consisting of 5 members in marketing and communication activitieso Streamlined 50% of over 100 Content moderation policies down to a manageable playbook of 30+o Led Ideation initiative to drive over 30 implemented process improvement ideas across project in one fiscal yearo Created rotating training plan that directly improved customer service score from customers to 90% from previous 70% mark

San Antonio, Texas Area

§ Drove and managed a team of six in various analytical, NAFTA, and ITO activities§ Led and assisted on the development of analytical design within trade routes and delivery cycle§ Guided team in development of multiple automation and improvement systems and conducted ERP Implementation in the SAP system§ Provided Planning Supply Chain focused support for implementation process and developed RACI/defined business roles for projectKEY ACCOMPLISHMENTS:o Maintained 5 of 20 client offering business areas with a team of 6 and modified/updated training documentationo Conducted auditing of current ITO Process to ensure accuracy and adherence to Customs Regulationso Maintained and streamlined ITO compliance process for multiple cross-border functions

San Antonio, Texas Area

• Set staff goals, objectives and expectations for team of buyers (25+) and provide real time feedback/development• Provided ideas for continuous process improvement and cost to serve enhancement• Managed deployment of new business by initiating 6 transitions of new commodity towers within the project, impacting increased head count overall, and over 6000 new parts over two different time periods. (previous part count was around 15000, final count after additions 23000)• Facilitate and attend in team meetings in accordance with Management Operating System• Developed buyers who negotiate prices, specifications and delivery dates to determine optimal bids among potential suppliers for purchase orders up to $1 million• In 2015, Direct buyers procured over $150 million of parts for manufacturing while saving the client $15 million plus against the last time buy• Created and Maintained client relationship with over 30 client stakeholders (typical team has about 5-10)• Selected to Participate in Developing Stronger Performance Program For individuals that receive highest level rating for 2+ years in a row)African American Employee Resource Group- Lead

Google, Palo Alto

managed a team of 7 -35 in rotating shifts covering a content review process. maintained headcounts and actively managed workloads to ensure sla's where met for the client.

San Antonio

Summary of Responsibilities: Accountable for procurement/supply chain management of parts and components for manufacturer of government and commercial aircraft.-Managed a team of junior buyers who interpret data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing, distribution, supplier management, and transportation.-Skilled at developing and leading programs to lower costs, improving processes, and building effective teams using Operational Excellence principles.-Manage buyers who negotiate prices, specifications and delivery dates to determine optimal bids among potential suppliers for purchase orders up to $1 million.-In 2012, junior buyers procured over $148 million of parts for manufacturing while saving the client over $15 million against the last time buy.-Operational Excellence focal over six different processes where metrics are created, implemented, and assessed on a monthly basis as a method of reviewing performance levels.-Development of internal reporting of SLA’s/KPI’s for Accenture leadership, while reporting weekly and monthly reports to the client such as Supplier Performance Management, Volume Distribution, and Cost Savings Matrix. -Strengthened relationships between supplier and client thus increasing rapport between Accenture and client.African American Employee Resource Group- Lead

San Antonio, Texas Area

Conducted Requests For Quotes from Suppliers daily Generated orders upwards of $500,000 dailyUsed MRP tooling and JDE programming to place and review ordersReviewed bids to select suppliers for purchasingSpecialized in Moderate and Complex Machining parts as well as Fabricated and Composite parts.

Created and Process Purchase orders Maintained inventory for All Park restaurants Handled invoices for accounts up to $2million annually Helped oversee the yearly bid process Assisted in Vendor bid negotiations

Trained new employees on company rules, policies and procedures Maintained inventory for expected 1500-2500 guests Generated sales of $4,000-$12,000 daily Oversee food production according to guest population Established customer service and handled complaints Led a team of 6-35 team members

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.6

Received an MBA at Wayland Baptist University in San Antonio November 1 2014

Bachelor'S Degree, Public Relations

Bachelors, Communications, 3.25

Worked part-time as a buyer at Sea World with tuition payment program to assist me in paying for my degree.

Transferred To Utsa, Finance, General

studied business finance