Tyson Harper Email & Phone Number

Hired and trained new agents, monitored outgoing call flow, maintained and monitored each agents retention, provided call review coaching/training, provided feedback to sales trainers and managers to help improve agents in training along with active agents. provided underwriting assistance to agents, helped with completing applications and enrollments with carriers, worked with multiple platforms in a high paced environment.

high paced outbound call environment, obtained multiple state licenses, helped potential clients with finding the right solution for their life insurance needs, completed pre-qualification using underwriting guidelines, responsible for completing applications. maintained retention, top producer for 5 months in a row, promoted to team manager.

Frisco

Created and maintained a large client base by meeting needsand providing exceptional customer serviceResearched the current real estate market to stay informedand give superior sales presentationsWrote contract documents, purchase agreements and closing statementswhile negotiating and coordinating with lenders, attorneys and inspectorsFormulate effective strategies to help homeowners and homebuyerssell or purchase residential properties in New York metro areaGenerated lists of properties that were compatible with buyers' needsand financial resourcesPromoted property sales through advertisements, open housesand participation in multiple listing servicesFollowed up with prospects and hot leads and successfully guidedhome buyers and sellers through sales and purchase of properties

Analyzed applicants' financial status, credit and property evaluation todetermine feasibility of granting loan while performing daily maintenanceof loan applicant databaseReceived various production and quality awards by working relentlessly tocontinue solid growth of loyal customers by protecting company reputationand resolving client issues to improve over-all satisfaction.Underwriter for residential mortgage applications for ConventionalFHA/VA/Conventional Modification Underwriter

Complied applications and paperwork and double-checked for accuracyMonitored loan servicing agreements and loan covenants toensure compliancePerformed daily maintenance of loan applicant database and receivedvarious awards for production and qualityWorked closely with lending partners to ensure closings were successful

responsible for training customer service agents in a classroom setting. New agents trained in 2 week cycles.

High paced inbound call environment, answered current mortgage customer's questions, analyzed escrow accounts, created mortgage payoff statements.