-Diagnose and resolve technical issues for Microsoft Government and Commercial customers, focusing on Microsoft Entra ID, Entra Connect, and identity and access management (IAM) in various environments to ensure the security and efficiency of users, apps, workloads, and devices.-Guide customers through the implementing and managing Microsoft Entra ID Governance to protect, monitor, and audit access to critical assets, ensuring secure access for customers and partners through Entra External ID.-Facilitate secure sharing of applications and services with external users via Microsoft Entra ID Business to Business (B2B) and Business to Customer (B2C), and issue and verify identity credentials using Microsoft Entra Verified ID based on open standards.-Engineer customer plans for managing identity permissions across multi-cloud infrastructure with Microsoft Entra Permission Management, and support secure access to cloud resources for apps and services through Microsoft Entra Workload.-Collaborate with Microsoft engineering and support teams to troubleshoot and resolve customer issues, utilizing tools like Cloud Shell, PowerShell, CLI, and Microsoft Graph.-Assist with migration projects for moving workloads from On-Premises Active Directory to Microsoft Entra ID Active Directory and Office 365, and address technical issues related to HR-driven Provisioning and Application Provisioning for creating and managing user identities and roles.

Responsibilities:- Ensure team Readiness & Development- Ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.- Perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.- Managing Collaborative Activities- Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).- Contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.- Collaborate with stakeholder teams providing product and process feedback.- Own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practice.- Lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.- Provide vital input for Product/Process Improvement- Engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

- I troubleshoot database performance issues, providing direct solutions or recommendations.- I design and develop complex data migration plans, processes, and code.- I provide escalated Level 2/3+ support for LMS functional and technical issues.- I always ensure that the solutions I provide are delivering business value.- I provide design and technical consulting expertise for complex, high-impact projects.- I develop program specifications and construct/modify code to meet business needs.- I guide and provide ad-hoc oversight/training for our customers' future system administrators.- I support testing associated with cross-functional project team efforts as dictated by project assignment.- I develop complex solutions that extend and enhance system functionality.- I propose conceptual technical solutions and make changes based on the client's feedback in an Agile environment.- I drive adoption by empowering clients to become self-sufficient with build process applications on their own.- I review the work done by the client or by an implementing partner in order to provide guidance, feedback, and anticipate issues.- I heavily travel to customer locations in support of sales efforts.- I collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards.- I ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes.- I ensure all time is recorded accurately and keep my calendar up-to-date with scheduled activities.- I support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.- I lead the technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources' development.

• Active Directory duties consist of: Managing a two-way trust Active Directory environment. Monitoring and backing up Domain Controllers. Creating and managing the replication of over 100 sites in Active Directory Sites and Services. Creating and managing the scavenging of over 300 DNS records. Creating and managing over 6,000 user objects, 10,000 computer objects, 4,147 security groups. Create and manage over 10 Password Setting Objects (PSO). Creating and managing over 160 Group Policy Objects. Extending the AD schema when necessary. Create scripts to reduce the amount of time it takes to perform daily Active Directory tasks by using Windows PowerShell ISE.• ADFS Management duties consist of: Working with third party application support administrators to enforce SSO via ADFS for over 6000 users. Create Relying Party Trusts using application metadata files and claim rules for SSO. Updating Encryption, Signing and Communication certificates for ADFS and ADFS Proxy Servers. Trouble Shoot SSO authentication and security protocols.• DHCP/ File Server/ Certificate Authority Management duties consist of: Creating and managing the replication of DHCP scopes, reservations, and IP scheme. Create and manage the file system and manage the read, write, and modify access for users within the domain using the least privilege access method. Creating and deploying certificate templates for all servers and users within the domain. • Microsoft Azure Identity Management duties consist of: Syncing On-Prem user’s to Azure using LDAP attributes and associated fields via Azure AD-Connect. Managing Azure resource groups. Managing Azure roles and administrators. Distribute Azure licenses to specific users. Manage Multifactor Authentication (MFA) for users. Create and manage external and Azure only users and groups.

• Within this position I provide Active Directory services in support of the U.S. Army Network Enterprise Technology Command (NETCOM) while providing technical and operational support to employ specified Nonsecure Internet Protocol Router Network (NIPRNET), SECRET Internet Protocol Router Network (SIPRNET), and coalition network portion of the Department of Defense Information Network (DODIN). • As a domain admin I manage 2016 Windows Servers. The roles and features that I manage consist of: Active Directory Certificate Services, Active Directory Domain Services, DNS Server, Hyper-V, Remote File Server, Windows Deployment Services, Windows Server Backup and VMWare V6.5. • Manage over 30 Domain Controllers for over 20 sites in CONUS and OCONUS. Create, network and deploy Domain Controllers, DNS Server, DHCP Servers, Certificate Authority Servers, Remote File Servers into the domain environment. • Most of my daily tasks consist of: Creating and deleting AD users and Security Groups, Managing Active Directory OUs and Security Groups while delegating OUs to specific Security Groups, Creating GPOs, Linking GPOs, Editing GPOs, Applying file permissions and quotas in file shares, Publishing CA certs to crl.mil website, Creating automated tasks to conduct backups of server, GPOs and Active Directory, Use ITSM ticketing to complete tasks and incidents that are requested by the customers. • To manage updates and provide security I use the following software: SCCM to download patching updates from DISA repository to create update packages and deploy those packages to the servers I manage. For security scans I use ACAS to create assets lists and scan jobs to help conduct security scans on the servers I manage to produce a detailed security vulnerability scan result. To ensure the servers are within the DISA STIG compliance I use the DISA SCAP Compliance Checker and STIG Viewer Job to check, identify and fix STIG findings.

• Provided cutting edge services to the United States Army Reginal Cyber Center-CONUS (USARCCC) as part of the AD Team, with a focus on the operation of AD Domain Controllers (DC) that provide Domain Name System (DNS) and authentication to the Continental United States (CONUS) Army users. • I pro-actively and efficiently administer AD Services using enterprise tool sets such as Native Active Directory tools, Change Auditor, Advanced Group Policy Management (AGPM) and SCOM. • In support of US Army CONUS, I managed over 300 Domain Controller servers, 85 Military sites and over 500,000 users daily Controllers consisting of NASE, NAE, NASW, NANW and DAHQ. • I'm the senior level for all DOD Civilians, Contractors and Military members when auditing user permissions across platforms, developing strategies for disaster recovery, offering technical support to users, adding and deleting users, creating and managing group policies, managing file share, security permissions, DNS services, Server Firmware upgrades, and ensuring compliance with regulations and policies for the entire US Army CONUS. • Daily I used Active Directory tools and concepts such as Native Active Directory tools, Change Auditor, Advanced Group Policy Management (AGPM), SCOM, Windows Active Directory services, Windows Server 2012 R2 administration, physical (Dell, HP, IBM) and virtual (VMware/Hyper‐V) servers, client/server hardware and software configuration, networking concepts, modifying scripts batch, PowerShell, McAfee Host Based Security System (HBSS), Group Policy Management Console (GPMC), Microsoft System Center Operations Manager (SCOM), Assured Compliance Assessment Solution (ACAS0 and Windows Server Updates Services (WSUS), DISA STIGs and IAVAs. • During my time as a Windows Active Directory Administrator I’ve rebuilt and upgraded Domain Controller servers according to 2nd Regional Cyber Center – Western Hemisphere (2RCC-WH) TTP.

As an IT manager I managed 3 Supervisors and 8 lower employees as an IT Manager in support of over 300 end users clients on a daily basis on classified and non-classified networks. Accounted for $1.5 million dollars’ worth of information technology equipment. During monthly and yearly inventories I received 100% performance appraisal after each inspection. I was the Information Management Officer who enforced network compliance for over 500 devices consisting of printers, laptops, desktops, portable mobile devices and over 300 end users clients. I also created a Standard Operating Procedure for all IT echelons within my organization to provide structure for day to day operations while implementing policies, regulations and laws. My annual task was to managed a small budget to ensure life cycle management of IT assets from purchase to disposal for hardware, networking and software.

As a system Administrator my role included troubleshooting on computers (windows XP, 7, 8, 10 office suite)/routers/servers, computer software and networked devices within my assigned area; including printers, scanners, and projectors. I managed over 300 end user client’s accounts and devices to provide different elevated rights per user using Active Directory Windows Server. I also maintained a centralized virtual Windows Server storage share drive network for over 300 end user clients to share and store information. One of my System Administrator projects consisted of supervising and assisting teams during the process of re-imaging and upgrading over 1000 windows devices from Windows 8 to Windows 10. My role also allowed me to implement and modify scripts, install software and network multiple devices using the TCP/IP and DHCP process.

For my duties as a Help Desk Tech I performed daily tasks as a help desk technician consisting of Network Troubleshooting, Network Infrastructure/Cabling, Re-imaging, Application Support, Customer service, Remedy que ticketing management and Laptop support. Weekly I would trained on and performed tasks as a help desk technician using the following software and systems:VoIP, Cisco Call Manager, Exchange server, DOD Mobile devices and Microsoft Office.